What does an Office Technician do?

Learn all about Office Technician duties, skills and much more. Get expert advice on how to become an Office Technician.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

An office technician is responsible for a variety of clerical and administrative tasks in an office setting. They may be responsible for answering phones, greeting visitors, scheduling appointments, maintaining files, and performing other general office duties.

Office Technician job duties include:

  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
  • Compose letters and documents using word processing, spreadsheet, database, or presentation software.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Make copies of correspondence or other printed material at the request of managers or staff members.
  • Schedule appointments for managers and executives.
  • Arrange business travel for managers and staff members using knowledge of domestic airline schedules, fares, hotel accommodations, car rentals, and conference facilities.

Office Technician Job Requirements

An Office Technician typically needs a high school diploma or equivalent, although some jobs may require postsecondary education, and must complete on-the-job training. They must be proficient in using office software, including word processing, spreadsheets, and databases. They should have excellent communication and customer service skills. Office Technicians may need to obtain certification in office technology from a professional organization.

Office Technician Skills

  • Filing
  • Scanning
  • Copying
  • Faxing
  • Mailing
  • Answering phones
  • Greeting visitors
  • Scheduling appointments
  • Making travel arrangements
  • Preparing reports
  • Data entry

Related: Top Office Technician Skills: Definition and Examples

How to become an Office Technician

An Office Technician provides support to an office by performing a variety of clerical and administrative tasks. They may work in a variety of industries, including healthcare, business, and government. To become an Office Technician, one must have a high school diploma or equivalent. Some college coursework in office administration or related field is also helpful. Many Office Technicians learn on the job, though some employers may prefer candidates with formal training. Office Technician positions typically do not require certification, though some voluntary certification programs are available.

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