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What does a Central Office Technician do?

Learn all about Central Office Technician duties, skills and much more. Get expert advice on how to become a Central Office Technician.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A Central Office Technician is responsible for the maintenance and repair of telecommunications equipment in a central office. This may include switchboards, routers, and other electronic equipment. The technician may also be responsible for testing new equipment and software, as well as training other technicians on its use.

Central Office Technician job duties include:

  • Installing, configuring, and maintaining central office equipment
  • Coordinating with vendors and other technicians for repairs and maintenance
  • Monitoring central office equipment for proper functioning
  • Generating reports on central office equipment performance
  • Documenting changes and updates to central office equipment
  • Training other technicians on proper use of central office equipment
  • Responding to customer inquiries related to central office equipment
  • Updating manuals and other documentation related to central office equipment
  • Performing quality assurance checks on central office equipment

Central Office Technician Job Requirements

A Central Office Technician is responsible for the maintenance and repair of telephone equipment in a central office. They install, test, and maintain switching equipment, associated computers and terminals, and peripheral equipment. A Central Office Technician must have a high school diploma or equivalent and complete on-the-job training. They must also have a valid driver's license.

Central Office Technician Skills

  • Fiber optics
  • Telecommunications
  • Networking
  • Cabling
  • Splicing
  • Installation
  • Configuration
  • Troubleshooting
  • Maintenance
  • Customer service
  • Documentation

Related: Top Central Office Technician Skills: Definition and Examples

How to become a Central Office Technician

A Central Office Technician (COT) is responsible for the day-to-day operations of a telephone company’s central office. They install, maintain, and repair the equipment that makes up the central office, including the switches, routers, and other electronic equipment. COTs also troubleshoot problems with the network and make sure that the system is running smoothly.

To become a COT, you will need to have a high school diploma or equivalent. You will also need to complete a training program at a technical school or community college. Many employers also require COTs to have certification from the National Institute for Certification in Engineering Technologies (NICET).

Once you have completed your training and obtained the necessary certification, you can start applying for jobs at telephone companies or other organizations that operate their own private telephone networks. With experience, you can advance to positions such as Senior Central Office Technician or Central Office Manager.

Related: Central Office Technician Resume Example

Related: Central Office Technician Interview Questions (With Example Answers)