What does a Teller do?
Published 3 min read
A teller is responsible for handling customer transactions, including deposits, withdrawals, and loan payments. They may also provide other services such as selling money orders and cashier's checks.
Teller job duties include:
- Greet customers and provide them with prompt service.
- Listen to customers' needs and provide them with the services that they require.
- Process customer transactions quickly and accurately.
- Balance cash drawer at the end of shift.
- Answer customer inquiries in a friendly and professional manner.
- Follow bank policies and procedures.
- Maintain a clean and organized work area.
- Assist other tellers with their transactions, as needed.
- Complete all required training courses.
Teller Job Requirements
Most tellers have at least a high school diploma, although some jobs may require postsecondary education, such as completing a certificate program. Many tellers also receive on-the-job training, which typically lasts several weeks. No formal certification is required to work as a teller, but tellers must complete continuing education courses to stay up-to-date on changes in the banking industry and to maintain their teller license. Some tellers may also choose to pursue voluntary certification, such as the Certified Bank Teller (CBT) designation offered by the Institute of Certified Bankers. To qualify for this designation, candidates must have at least two years of full-time teller experience and must pass an examination.
Teller Skills
- Listening
- Speaking
- Writing
- Reading
- Calculating
- Organizing
- Multi-tasking
- Attention to detail
- Patience
- Friendliness
- Product knowledge
Related: Top Teller Skills: Definition and Examples
How to become a Teller
There are a few steps you can take to become a teller. First, research the requirements for tellers in your area. Most likely, you will need at least a high school diploma or equivalent. Next, complete any required training, which may be offered by your local bank or financial institution. Finally, pass any required exams, such as the Uniform Bank Performance Examination. Once you have met all the requirements, you will be ready to start your new career as a teller!
Related: Teller Resume Example