What does a Teller Supervisor do?
Published 2 min read
A teller supervisor is responsible for managing the tellers at a bank. This includes training new tellers, scheduling shifts, and handling customer complaints. The teller supervisor also ensures that the tellers are following all bank policies and procedures.
Teller Supervisor job duties include:
- Hiring, training, and supervising tellers
- Scheduling teller shifts
- Auditing teller cash drawers
- Processing customer transactions
- Answering customer questions
- Investigating customer complaints
- Balancing the vault
- Ordering cash for the tellers
- Coordinating with other bank departments
Teller Supervisor Job Requirements
In order to become a Teller Supervisor, one must first obtain a high school diploma or equivalent. Then, they must complete on-the-job training which typically lasts about three months. After that, they must obtain a certification from the American Institute of Banking. Finally, they must have at least two years of experience working as a teller.
Teller Supervisor Skills
- Communication
- Leadership
- Organization
- Time Management
- Customer Service
- Problem Solving
- Teamwork
- Conflict Resolution
- Cash Handling
- Banking Procedures
- Attention to Detail
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How to become a Teller Supervisor
There are a few steps that one must take in order to become a teller supervisor. The first step is to have experience as a teller. It is important to have a good understanding of the teller position and the responsibilities that come with it. The next step is to complete a training program. Many banks offer training programs for tellers that can be completed online or in person. Once the training program is complete, the next step is to take and pass a certification exam. After passing the exam, the final step is to apply for the teller supervisor position at a bank.
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