What does a Head Teller do?
Published 3 min read
A head teller is responsible for the daily operations of a bank teller line. This includes supervising tellers, handling customer complaints, and ensuring that tellers are following bank procedures. The head teller also typically handles large transactions, such as loan payments and wire transfers.
Head Teller job duties include:
- Greeting customers and providing them with exceptional customer service
- Assisting customers with their banking needs such as deposits, withdrawals, and loan payments
- Processing customer transactions accurately and efficiently
- Balancing cash drawer at the end of each shift
- Maintaining a high level of confidentiality with sensitive customer information
- Recognizing potential fraudulent activity and reporting it to the proper authorities
- Adhering to all bank policies and procedures
- Providing excellent sales referrals for new products and services
- Cross-selling bank products and services to customers
- Participating in community outreach events
Head Teller Job Requirements
A head teller typically needs at least a high school diploma, although some employers may prefer candidates with some college coursework or a degree in business or accounting. Head tellers also need previous experience working as a teller. Some banks may require head tellers to be certified by the American Bankers Association.
Head Teller Skills
- Communication
- Leadership
- Organizational
- Time Management
- Customer Service
- Interpersonal
- Cash Handling
- Banking
- Computer
- 10-Key
- Multi-tasking
Related: Top Head Teller Skills: Definition and Examples
How to become a Head Teller
The first step to becoming a head teller is to have experience as a teller. It is important to be able to handle customer inquiries and transactions efficiently and accurately. It is also helpful to be familiar with the bank’s policies and procedures. The next step is to demonstrate leadership qualities. This can be done by taking on additional responsibilities at work, such as training new tellers or helping with special projects. Head tellers must also be able to motivate and inspire other tellers to provide excellent customer service. They should possess strong communication and interpersonal skills. Finally, it is important to be able to work well under pressure and meet deadlines.
If you have the necessary qualifications and experience, the next step is to apply for a head teller position at your bank. The hiring process may include an interview, background check, and drug test. Once you are hired, you will need to complete a training program. This will teach you more about the duties of a head teller and how to effectively manage a team of tellers. After successfully completing the training program, you will be ready to take on the responsibilities of a head teller.
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