Top 10 Teller Supervisor Certifications

Certifications are an important credential for a teller supervisor in the job market as they demonstrate a level of knowledge and understanding that is recognized in the industry. They show employers that the candidate has been trained to perform specific tasks and understands banking processes, regulations, and customer service. Certifications also provide employers with assurance that the prospective employee has met certain standards of training and education, which can be beneficial when hiring for positions such as a teller supervisor. Additionally, certifications can help set a teller supervisor apart from other applicants by demonstrating their commitment to professional development.

This article reviews some of the top certifications for Teller Supervisors and explains how they can help develop a successful career in banking.

What are Teller Supervisor Certifications?

Teller supervisor certification is a professional development program that helps those who manage tellers in banks, credit unions and other financial institutions develop their skills and knowledge in the areas of customer service, operations management, security and compliance. The certification provides supervisors with the tools they need to effectively lead their teams while ensuring compliance with banking regulations. It also helps them build trust with customers by providing a higher level of service. Furthermore, having a certified teller supervisor on staff can help boost morale among staff members as well as increase customer satisfaction. Ultimately, this certification can help financial institutions create an effective and efficient team that will ensure customers are receiving the best possible service.

Pro Tip: Make sure to research the requirements for teller supervisor certification in your state and any applicable federal regulations. Familiarize yourself with the content of the certification exam and take advantage of any available study materials or courses so that you can be well-prepared for the exam.

Related: What does a Teller Supervisor do?

Top 10 Teller Supervisor Certifications

Here’s our list of the best certifications available to Teller Supervisors today.

1. Certified Teller Supervisor (CTS)

Certified Teller Supervisor (CTS) is a professional certification that recognizes individuals who have demonstrated a high level of knowledge and experience in the field of teller supervision. CTS certification is offered by the National Association of Certified Teller Supervisors (NACTS) and is administered by Prometric.

To become certified, applicants must meet certain eligibility requirements, including having at least two years of experience in teller supervision or related banking operations. Applicants must also pass an online exam to demonstrate their knowledge of customer service, banking regulations, financial security, and other topics related to teller supervision. The exam consists of 100 multiple-choice questions and takes approximately three hours to complete.

The cost for the CTS certification exam is $195 USD. However, NACTS offers discounts for members and groups who wish to take the exam together. Once an applicant has passed the exam, they will receive their official CTS certification certificate within four to six weeks.

2. Certified Bank Teller Supervisor (CBTS)

Certified Bank Teller Supervisor (CBTS) is a professional certification program designed to equip bank teller supervisors with the knowledge and skills necessary to effectively manage their branch. The CBTS program focuses on developing leadership, customer service, communication, and problem-solving skills. It also provides an understanding of banking regulations and compliance issues.

The CBTS program consists of three courses: Introduction to Banking, Leadership & Supervision, and Bank Teller Supervisor. Each course takes approximately 10 hours to complete. Upon successful completion of all three courses, participants will receive their Certified Bank Teller Supervisor certificate from the American Institute of Banking (AIB).

To get certified as a CBTS, you must first register for the AIB’s online training program. There is a one-time registration fee of $99 USD that covers all three courses. Once registered, you can access the courses at any time from anywhere with an internet connection. After completing each course, you will be required to pass an exam in order to receive your certification.

The cost for the entire CBTS program is $99 USD plus any applicable taxes or fees associated with your purchase.

3. Certified Financial Services Professional (CFSP)

A Certified Financial Services Professional (CFSP) is a professional designation for individuals who have demonstrated expertise in the financial services industry. The CFSP designation is offered by the Institute of Financial Services Professionals (IFSP), which is an independent, non-profit organization dedicated to promoting excellence in the financial services industry.

To obtain the CFSP designation, applicants must pass an exam that tests their knowledge and understanding of financial services principles and practices. The exam consists of multiple-choice questions and covers topics such as investment products, risk management, retirement planning, estate planning, taxation, insurance, and more. Applicants must also meet certain education and experience requirements before they can take the exam.

The exam typically takes four to six hours to complete and costs $695 USD. After passing the exam, applicants will receive their official CFSP certificate from IFSP. The certification must be renewed every three years by taking continuing education courses or exams related to financial services.

4. Certified Cash Manager (CCM)

Certified Cash Manager (CCM) is a professional certification offered by the Institute of Financial Operations. It is designed to recognize individuals who have achieved a high level of knowledge and expertise in cash management, treasury operations, and financial operations. The certification is awarded to those who pass the CCM exam, which covers topics such as cash flow forecasting, liquidity management, foreign exchange operations, credit and collections, and more.

The CCM exam consists of 150 multiple-choice questions and takes approximately three hours to complete. To be eligible for the exam, applicants must have at least two years of experience in cash management or related fields. Those without prior experience may still take the exam but must complete an approved pre-exam training program before taking the test.

The cost for taking the CCM exam varies depending on geographic location and whether or not you are a member of the Institute of Financial Operations. In most cases, non-members will pay around $400 USD for the exam fee plus any applicable taxes or fees. Additionally, members may receive discounts on their exams if they join one of IFO's membership programs.

Once you pass the CCM exam, you will receive your official certification within four to six weeks after submitting all required documents. Your certification will remain valid for three years before needing to be renewed.

5. Certified Bank Auditor (CBA)

Certified Bank Auditor (CBA) is a professional certification for auditors who specialize in the banking industry. It is offered by the Institute of Internal Auditors (IIA). The CBA credential is designed to demonstrate expertise in banking audit and assurance services, as well as compliance with applicable laws and regulations.

It typically takes about 18 months to complete the requirements for the CBA certification. This includes completing a minimum of 120 hours of formal education, passing an exam, and completing two years of professional experience in bank auditing.

To get the CBA certification, you must first become a member of IIA. You can then apply for the certification online or through their customer service center. Once accepted into the program, you will be required to complete an application form that includes your educational background, work experience, and other relevant information. After submitting your application, you will receive an email confirmation from IIA regarding your acceptance into the program.

The cost of becoming a Certified Bank Auditor varies depending on where you live and whether or not you are already an IIA member. Generally speaking, it costs around $500-$1,000 USD for non-members to become certified; members may qualify for discounts on this fee.

6. Accredited Teller Supervisor (ATS)

Accredited Teller Supervisor (ATS) is a certification program offered by the American Bankers Association (ABA). It is designed to train and certify bank tellers in the skills necessary to effectively manage a teller line. The ATS certification program focuses on providing tellers with the knowledge and skills needed to provide excellent customer service, handle banking transactions accurately, and ensure compliance with regulations.

The ATS program consists of two parts: an online course and an in-person assessment. The online course covers topics such as customer service, banking regulations, financial products, and more. This course typically takes about 12 hours to complete. After completing the online course, candidates must take a proctored exam at an approved testing center. Upon successful completion of the exam, individuals will receive their ATS certification.

The cost of obtaining ATS certification varies depending on which institution you choose for your training and testing. Generally speaking, it can range anywhere from $200-$500 USD depending on the provider selected.

In order to maintain ATS certification status, individuals must complete continuing education courses every two years or retake the initial exam every four years.

7. Professional Teller Supervisor Certification (PTSC)

Professional Teller Supervisor Certification (PTSC) is a certification program designed to provide teller supervisors with the knowledge and skills necessary to effectively manage their teams. The program focuses on topics such as customer service, communication, leadership, problem-solving, and compliance. It is offered through the American Bankers Association (ABA).

The PTSC program consists of four modules: Introduction to Supervision; Customer Service; Communication; and Leadership & Problem Solving. Each module contains several lessons that must be completed in order to earn the certification. The program takes approximately 10-15 hours to complete and can be done at your own pace.

In order to obtain the PTSC certification, you must first register for the course online or by mail. Once registered, you will receive an email with instructions on how to access the course material. After completing all four modules, you will need to take a final exam in order to receive your certification.

The cost of the PTSC program varies depending on whether you are an ABA member or not. For non-members, it costs $199 while members pay $149 for the course materials and exam fee.

8. American Institute of Banking – Teller Supervisor Certificate Program

The American Institute of Banking (AIB) Teller Supervisor Certificate Program is a comprehensive training and certification program designed to prepare individuals for leadership roles in the banking industry. The program is designed to help tellers develop the skills necessary to become successful supervisors and managers.

The AIB Teller Supervisor Certificate Program consists of four courses, each of which is offered online or through instructor-led classes. The courses are: Introduction to Supervision, Leadership and Management Skills, Banking Regulations, and Financial Analysis. Each course includes lectures, case studies, discussions, and assessments. Participants must complete all four courses within six months in order to receive their certificate.

To get the AIB Teller Supervisor Certificate Program, you must first register with AIB and pay the registration fee of $99. After registering, you can select either the online or instructor-led classes for each course. Once you have completed all four courses within six months, you will be eligible to take the final exam to earn your certificate.

The cost of the AIB Teller Supervisor Certificate Program varies depending on whether you choose online or instructor-led classes for each course. For example, if you choose all online classes for each course, the total cost would be $1125 (including registration fee). If you choose all instructor-led classes for each course, then the total cost would be $1450 (including registration fee).

9. National Check Professional Certification Program

The National Check Professional Certification Program (NCPCP) is a certification program offered by the National Check Professional Association (NCPA). The NCPCP is designed to recognize individuals who have demonstrated expertise in check processing and related services.

The program consists of two parts: an online course and an exam. The online course covers topics such as check processing, fraud prevention, compliance, customer service, and more. It takes approximately 8-10 hours to complete the online course. After completing the online course, participants must pass a proctored exam with a score of 70% or higher in order to receive their certification.

To get certified through the NCPCP, applicants must first register for the program on the NCPA website. Once registered, applicants will be able to access the online course material and take the proctored exam at an approved testing center. The cost of registration for the NCPCP is $250 USD.

Once certified, individuals may use their certification to demonstrate their knowledge and expertise in check processing and related services. Certified professionals are also eligible for discounts on products and services offered by NCPA members.

10. National Association of Professional Bankers – Certified Teller Supervisor

The National Association of Professional Bankers – Certified Teller Supervisor (NAPB-CTS) is a professional certification program designed to recognize individuals who have demonstrated knowledge and expertise in the areas of customer service, cash management, security, compliance, and operations. The NAPB-CTS certification is designed for those who are currently employed as teller supervisors or those aspiring to become teller supervisors.

The NAPB-CTS certification requires applicants to pass an exam that covers topics such as customer service, cash management, security, compliance and operations. The exam consists of multiple choice questions and takes approximately two hours to complete. Candidates must score at least 70% on the exam in order to be certified.

In order to apply for the NAPB-CTS certification program, candidates must submit an application form along with a fee of $195 USD. Once the application has been approved by the NAPB-CTS board of directors, applicants will receive an email with instructions on how to register for the exam.

Once registered for the exam, applicants can take it at any Pearson VUE testing center located throughout the United States and Canada. After passing the exam, candidates will receive their official NAPB-CTS certificate within four weeks from their test date.

The cost of taking the NAPB-CTS certification exam is $195 USD plus applicable taxes and fees. This fee covers both the application process and taking of the actual exam itself.

Do You Really Need a Teller Supervisor Certificate?

The short answer is no. A Teller Supervisor Certificate is not a requirement for someone to become a teller supervisor. However, depending on the requirements of the position, it could be beneficial to have one.

Having a Teller Supervisor Certificate can demonstrate that an individual has the knowledge and skills necessary to supervise tellers in a financial institution. It can also help employers verify that applicants have sufficient experience and qualifications for the role. Additionally, having a certificate may provide individuals with access to specialized training programs or other resources that can help them become more successful in their position.

Ultimately, whether or not someone needs a Teller Supervisor Certificate will depend on the specific requirements of each job they are applying for. Employers may prefer candidates who do have one, but it is ultimately up to them to decide what qualifications they deem necessary for the position. Therefore, if you think having a certificate would be beneficial in your pursuit of becoming a teller supervisor, then you may want to consider pursuing one.

Related: Teller Supervisor Resume Examples

FAQs About Teller Supervisor Certifications

1. What is a Teller Supervisor Certification?

Answer: A Teller Supervisor Certification is a professional certification that validates a person’s knowledge and abilities in the supervision of teller operations, including customer service, cash management, and compliance.

2. How long does it take to become certified?

Answer: The time required to complete the certification process varies depending on the training program selected, but typically takes between 6-12 months.

3. What are the requirements for certification?

Answer: Requirements vary by program but usually include completion of courses in banking regulations, financial services management, and customer service skills, as well as passing an exam.

4. Is there an expiration date for certifications?

Answer: Yes, most certifications must be renewed every two years in order to remain valid. Renewal typically requires completing additional coursework or continuing education credits.

5. Are there any prerequisites for becoming certified?

Answer: Yes, some programs require applicants to have at least one year of experience working as a teller or in another related role within the banking industry before beginning their certification process.