15 Teller Interview Questions (With Example Answers)
It's important to prepare for an interview in order to improve your chances of getting the job. Researching questions beforehand can help you give better answers during the interview. Most interviews will include questions about your personality, qualifications, experience and how well you would fit the job. In this article, we review examples of various teller interview questions and sample answers to some of the most common questions.
Common Teller Interview Questions
- How long have you been a teller?
- What do you enjoy most about being a teller?
- What are the most challenging aspects of your job?
- How do you handle difficult customer service situations?
- Tell me about a time when you had to go above and beyond for a customer.
- Can you describe a time when you had to deal with a difficult co-worker?
- What computer systems are you familiar with?
- Tell me about a time when you had to deal with a large volume of transactions.
- Can you describe a time when you had to handle a complex customer issue?
- Tell me about a time when you had to provide exceptional customer service.
- What do you do when you encounter a problem with a transaction?
- Can you describe a time when you had to deal with an irate customer?
- What do you think is the most important skill for a teller?
- How do you stay calm under pressure?
- Tell me about a time when you had to deal with a challenging situation.
How long have you been a teller?
The interviewer is trying to gauge the teller's experience level. This is important because tellers are responsible for handling customer transactions, so it is important to have someone who is experienced and knows what they are doing.
Example: “I have been a teller for over 10 years. I started my career at a small bank and then moved to a larger bank. I have also worked as a teller supervisor and have training in cash management.”
What do you enjoy most about being a teller?
Some possible reasons an interviewer might ask a teller what they enjoy most about their job could include wanting to gauge their level of satisfaction with the position, wanting to see if they have a positive outlook and are likely to be a good ambassador for the company, or wanting to get a sense of what motivates them. It is important for the interviewer to get a sense of what the teller enjoys about their job because it can give insight into how likely they are to stay in the position, how well they may interact with customers, and how motivated they will be to perform their duties.
Example: “There are a few things that I enjoy about being a teller. First, I enjoy interacting with customers and helping them with their banking needs. I also like the fact that tellers have a lot of responsibility and are trusted to handle large sums of money. Additionally, I enjoy the challenge of keeping up with the fast pace of transactions and making sure everything is done accurately.”
What are the most challenging aspects of your job?
There are a few reasons why an interviewer might ask this question. They could be trying to gauge how well you handle difficult situations, how you react under pressure, or how you deal with customer complaints. Additionally, this question could be used to see if you have a good understanding of what your job entails and if you are able to identify areas where you may need improvement. Ultimately, this question is important because it allows the interviewer to get a better sense of your work ethic and how you would handle various challenges that may come up in the Tellers position.
Example: “The most challenging aspect of my job is providing excellent customer service while maintaining a high level of accuracy and efficiency. I need to be able to multitask and pay close attention to detail in order to meet the demands of our customers.”
How do you handle difficult customer service situations?
There are a few reasons why an interviewer might ask this question to a teller. Firstly, it can give the interviewer some insight into how the teller handles difficult customer service situations, and whether they are able to stay calm under pressure. Secondly, it can help the interviewer to gauge the teller's ability to think on their feet and come up with creative solutions to problems. Finally, it can help the interviewer to understand how the teller deals with difficult people, and whether they are able to maintain a professional and courteous demeanor.
Example: “There are a few different ways that I handle difficult customer service situations. The first thing that I do is try to understand the customer’s issue and see if there is anything that I can do to help resolve the issue. If the issue is something that I am unable to resolve, I will escalate the issue to a manager or supervisor. I always try to stay calm and professional when dealing with difficult customers, as this usually helps to diffuses the situation.”
Tell me about a time when you had to go above and beyond for a customer.
Tellers are the face of the bank and are often the first point of contact for customers. As such, it is important for tellers to be able to provide excellent customer service. This question allows the interviewer to gauge the applicant's customer service skills.
Example: “I had a customer who came in to my teller window one day who was very upset. She had just lost her job and was in the process of being evicted from her apartment. She was withdrawing all of her money from her account so that she could pay her rent.
I could tell that she was really upset, so I asked her if she needed any help. She said that she didn't know what she was going to do. I told her that I would be happy to help her figure it out.
So, I sat down with her and we went over her finances. I helped her figure out how much money she needed to keep in her account to cover her bills and expenses. I also helped her find resources that could help her with housing and food assistance.
In the end, I was able to help her keep her account open and avoid being homeless. She was very grateful and thanked me for my help.”
Can you describe a time when you had to deal with a difficult co-worker?
The interviewer is trying to gauge the teller's ability to handle difficult situations. This is important because tellers need to be able to remain calm and professional when dealing with customers, even when those customers are angry or upset.
Example: “I had a co-worker who was constantly creating drama and causing problems. It was really difficult to deal with her because she would always be stirring up trouble and making things difficult for everyone. I had to have a lot of patience and try to stay calm in order to deal with her.”
What computer systems are you familiar with?
The interviewer might be looking to see if the teller is familiar with the systems that the bank uses. It is important because the teller needs to be able to use the bank's systems in order to do their job.
Example: “I am familiar with a variety of computer systems, including Windows, Mac, and Linux. I am also familiar with a variety of office productivity software, such as Microsoft Office and Google Docs.”
Tell me about a time when you had to deal with a large volume of transactions.
The interviewer is asking this question to assess the candidate's ability to handle a large volume of transactions. This is important because tellers are often required to handle a large volume of transactions in a fast-paced environment. The candidate's answer will give the interviewer insight into whether the candidate is able to handle this type of work.
Example: “I was working as a teller at a busy bank branch during the holiday season. We had a lot of customers coming in to do their banking and the lineups were long. I had to stay focused and work quickly to get everyone through the line as fast as possible. I was also careful to double check each transaction to make sure it was correct. It was a lot of work, but I got through it and everyone seemed happy with the service.”
Can you describe a time when you had to handle a complex customer issue?
The interviewer is trying to gauge the teller's ability to handle complex customer issues. This is important because it allows the interviewer to see how the teller would handle difficult situations and whether they would be able to provide excellent customer service.
Example: “I had a customer who came in to the bank and was very upset. She had been trying to deposit a check for two weeks and it still hadn't gone through. She was extremely frustrated and angry, and she demanded to speak to a manager.
I took her to the back office and spoke to my manager. We looked into the situation and found that there had been an error on our end – the check had never been deposited. We immediately fixed the problem and deposited the check for her. The customer was very happy with the resolution and thanked us for our help.”
Tell me about a time when you had to provide exceptional customer service.
An interviewer would ask "Tell me about a time when you had to provide exceptional customer service." to a teller because customer service is an important part of the teller's job. Providing exceptional customer service can help build customer loyalty and increase repeat business.
Example: “I had to provide exceptional customer service when a customer became irate and began yelling at me. I remained calm and professional, and was able to diffuse the situation by apologizing and offering to help the customer with their issue.”
What do you do when you encounter a problem with a transaction?
When an interviewer asks "What do you do when you encounter a problem with a transaction?", they are trying to determine if the teller is able to stay calm and handle the situation in a professional manner. It is important for tellers to be able to handle problems quickly and efficiently so that the customer is not left waiting or feeling frustrated.
Example: “If I encounter a problem with a transaction, the first thing I do is try to resolve the issue with the customer. If the problem cannot be resolved immediately, I will take down the customer's information and contact my supervisor.”
Can you describe a time when you had to deal with an irate customer?
The interviewer is trying to gauge the candidate's customer service skills. It is important because Tellers are the face of the bank and need to be able to deal with customers in a professional and courteous manner, even when the customer is angry or upset.
Example: “I had to deal with an irate customer once when I was working as a teller at a bank. The customer was angry because she had been waiting in line for a long time and her transaction was taking longer than she expected. She started yelling at me and demanding that I hurry up. I tried to calm her down and explained that I was doing the best I could, but she wouldn't listen. Eventually, I was able to finish her transaction and she left the bank.”
What do you think is the most important skill for a teller?
The most important skill for a teller is being able to handle customer service and transactions efficiently. Tellers are the face of the bank, so it is important that they have excellent customer service skills. They also need to be able to handle transactions quickly and accurately.
Example: “The ability to handle customer transactions quickly and efficiently is the most important skill for a teller. Tellers must be able to accurately process customer deposits and withdrawals while providing excellent customer service. They must also be able to identify and resolve any customer concerns or problems.”
How do you stay calm under pressure?
The teller is the public face of the bank and must remain calm under pressure in order to project an image of competence and control. This is important because it instills confidence in the bank's customers and helps to prevent panic.
Example: “I am able to stay calm under pressure by remaining focused and organized. I keep a clear head and think through each situation carefully. I also take deep breaths and remind myself that the situation is not as dire as it may seem.”
Tell me about a time when you had to deal with a challenging situation.
A teller may be asked this question to gauge their ability to handle difficult customer service inquiries or complaints. It is important for tellers to be able to remain calm and professional when dealing with challenging situations. This question allows the interviewer to get a sense of the teller's customer service skills.
Example: “I had to deal with a challenging situation when I was working as a teller at a bank. There was a customer who was very angry and demanding, and I had to stay calm and professional while dealing with them. I was able to diffusing the situation and eventually the customer left satisfied.”