What does a PC Support Technician do?
Published 3 min read
A PC Support Technician is responsible for providing technical assistance to computer users. They answer questions or resolve computer problems for clients in person, via telephone or from a remote location. They may also be responsible for setting up new user accounts, installing software and performing basic troubleshooting.
PC Support Technician job duties include:
- Providing technical support for computer systems and applications
- Identifying and resolving technical problems
- Diagnosing and troubleshooting hardware and software issues
- Installing and configuring software applications
- Setting up and maintaining computer networks
- Training users on new computer systems and applications
- Providing customer service support
- Monitoring system performance and security
- Generating reports on system performance
PC Support Technician Job Requirements
Most PC support technicians have an associate's degree in computer science or a related field, although some jobs may only require a high school diploma and relevant experience. Many technicians become certified through companies such as CompTIA or Microsoft. Experience working in customer service is also helpful, as support technicians often need to deal with difficult customers. In addition, because they are frequently required to work with new technologies, PC support technicians must be able to learn quickly and adapt to change.
PC Support Technician Skills
- Patience
- Communication
- Technical
- Troubleshooting
- Problem-solving
- Organization
- Multi-tasking
- Customer service
- Attention to detail
- Analytical
- Creative
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How to become a PC Support Technician
A PC Support Technician is responsible for providing technical assistance to computer users. They help resolve problems with hardware, software, and networking. A PC Support Technician typically works in an office environment, but may also work remotely.
The most important skill for a PC Support Technician is customer service. They must be able to effectively communicate with users to understand the problem and provide a solution. Technical skills are also important, as they must be able to troubleshoot and resolve issues.
If you are interested in becoming a PC Support Technician, it is important to have strong customer service and technical skills. You can gain these skills through experience, education, or training programs. Many companies offer certification programs that can give you the skills you need to be successful in this field.
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