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What does a Support Technician do?

Learn all about Support Technician duties, skills and much more. Get expert advice on how to become a Support Technician.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A support technician is responsible for providing technical assistance to customers or employees. They may answer questions, troubleshoot problems, or provide training. Support technicians typically work in an office setting, but they may also be required to travel to customer sites.

Support Technician job duties include:

  • Providing technical support for computer systems and applications
  • Answering technical questions from users
  • Diagnosing and resolving technical problems
  • Identifying and documenting technical issues
  • Escalating complex problems to senior level technicians or managers
  • Researching solutions to technical problems
  • Updating software and hardware as needed
  • Configuring computer systems and applications
  • Training users on new computer systems or applications

Support Technician Job Requirements

A support technician typically requires an associate's degree in computer science or a related field, although some jobs may only require a high school diploma or equivalent. Many employers also require certification, such as CompTIA A+ or Network+. Support technicians must have strong customer service skills and be able to work well under pressure. They must also have knowledge of various operating systems and software applications. Prior experience working in a technical support role is often required.

Support Technician Skills

  • Active listening
  • Communication
  • Critical thinking
  • Documentation
  • Empathy
  • Interpersonal skills
  • Investigation
  • Logical reasoning
  • Patience
  • Research
  • Time management
  • Troubleshooting

Related: Top Support Technician Skills: Definition and Examples

How to become a Support Technician

A support technician is a professional who provides technical assistance to customers or employees. They are responsible for resolving issues with computer hardware, software, and networks. A support technician may work in a variety of industries, including information technology, healthcare, and customer service.

To become a support technician, you will need to have strong problem-solving skills and be able to communicate effectively with customers or employees. You will also need to be familiar with a variety of computer systems and have the ability to troubleshoot issues. In some cases, a support technician may need to provide training on how to use specific software or hardware.

If you are interested in becoming a support technician, there are a few steps you can take to get started. First, consider pursuing an education in computer science or a related field. This will give you the technical knowledge you need to be successful in this career. You can also gain experience by working as an intern or volunteer in an IT department or customer service organization.

Once you have the necessary skills and experience, you can start applying for jobs as a support technician. Many companies prefer to hire candidates who have certification from an industry-recognized organization, such as CompTIA or Microsoft. Pursuing certification will show potential employers that you are committed to your career and have the skills needed to be successful.

Related: Support Technician Resume Example

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