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What does a Network Support Technician do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A network support technician is responsible for the maintenance and administration of an organization's computer network. They install and configure network hardware and software, troubleshoot network problems, and provide user support.

Network Support Technician job duties include:

  • Installing and configuring computer networks and systems
  • Monitoring network performance and troubleshooting network problems
  • Setting up user accounts, permissions, and access rights
  • Managing network servers, such as file servers, email servers, and web servers
  • Backing up and restoring data on networks and systems
  • Planning and implementing network security measures
  • Upgrading software and hardware on networks and systems
  • Training users on how to use new features of networks and systems
  • Providing technical support to users for network-related issues

Network Support Technician Job Requirements

A network support technician typically requires a college degree in computer science or a related field, although some jobs may only require an associate's degree or equivalent experience. Many employers also prefer candidates who have industry-standard certifications, such as the Cisco Certified Network Associate (CCNA). In addition to formal education and certification, a network support technician must have strong problem-solving skills and experience working with network hardware and software.

Network Support Technician Skills

  • Troubleshooting
  • Networking
  • Hardware
  • Software
  • Windows
  • Linux
  • Cisco
  • Firewalls
  • VPN
  • Routers
  • Switches

Related: Top Network Support Technician Skills: Definition and Examples

How to become a Network Support Technician

A network support technician is responsible for the maintenance and upkeep of a computer network. They install, configure, and troubleshoot network hardware and software. They also monitor network performance and make sure that the network is running smoothly.

Becoming a network support technician requires a strong understanding of computer networks. You should have a bachelor’s degree in computer science or a related field. You should also have experience working with networking hardware and software.

Related: Network Support Technician Resume Example

Related: Network Support Technician Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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