What does a Network Support Technician do?
Published 3 min read
A network support technician is responsible for the maintenance and administration of an organization's computer network. They install and configure network hardware and software, troubleshoot network problems, and provide user support.
Network Support Technician job duties include:
- Installing and configuring computer networks and systems
- Monitoring network performance and troubleshooting network problems
- Setting up user accounts, permissions, and access rights
- Managing network servers, such as file servers, email servers, and web servers
- Backing up and restoring data on networks and systems
- Planning and implementing network security measures
- Upgrading software and hardware on networks and systems
- Training users on how to use new features of networks and systems
- Providing technical support to users for network-related issues
Network Support Technician Job Requirements
A network support technician typically requires a college degree in computer science or a related field, although some jobs may only require an associate's degree or equivalent experience. Many employers also prefer candidates who have industry-standard certifications, such as the Cisco Certified Network Associate (CCNA). In addition to formal education and certification, a network support technician must have strong problem-solving skills and experience working with network hardware and software.
Network Support Technician Skills
- Troubleshooting
- Networking
- Hardware
- Software
- Windows
- Linux
- Cisco
- Firewalls
- VPN
- Routers
- Switches
Related: Top Network Support Technician Skills: Definition and Examples
How to become a Network Support Technician
A network support technician is responsible for the maintenance and upkeep of a computer network. They install, configure, and troubleshoot network hardware and software. They also monitor network performance and make sure that the network is running smoothly.
Becoming a network support technician requires a strong understanding of computer networks. You should have a bachelor’s degree in computer science or a related field. You should also have experience working with networking hardware and software.
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