What does a Network Support Engineer do?

Learn all about Network Support Engineer duties, skills and much more. Get expert advice on how to become a Network Support Engineer.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A network support engineer is responsible for the installation, configuration, and maintenance of an organization's computer network. They work with network hardware and software, as well as with other IT staff, to ensure that the network is up and running and that all users have the necessary access to resources.

Network Support Engineer job duties include:

  • Monitor and test network performance and provide network performance statistics and reports
  • Configure and install networking hardware and software
  • Monitor network usage and control user access
  • Plan, implement, and upgrade network infrastructure
  • Train users on proper network usage and security procedures
  • Respond to network outages and perform troubleshooting tasks
  • Perform regular maintenance tasks such as patching and upgrading software
  • Research new networking technologies and make recommendations for implementation
  • Work with vendors to resolve technical issues

Network Support Engineer Job Requirements

A network support engineer typically has a bachelor's degree in computer science, engineering, or a related field. In addition, many employers require certification, such as the Cisco Certified Network Associate (CCNA) or Microsoft Certified Solutions Associate (MCSA). Network support engineers typically have two or more years of experience working in network administration or support.

Network Support Engineer Skills

  • Communication
  • Technical
  • Help Desk
  • Support
  • Networking
  • Active Directory
  • Exchange
  • Windows Server
  • Troubleshooting
  • TCP/IP
  • DNS

Related: Top Network Support Engineer Skills: Definition and Examples

How to become a Network Support Engineer

A network support engineer is responsible for the maintenance and administration of an organization's computer network. They are responsible for ensuring that the network is up and running, and that users have access to the resources they need. In order to become a network support engineer, you will need to have a strong understanding of networking concepts and principles. You should also be familiar with the various types of networking hardware and software. Additionally, it is important to have good problem-solving skills, as you will often be called upon to troubleshoot networking issues.

If you are interested in becoming a network support engineer, there are a few steps you can take to get started. First, consider pursuing a degree in computer science or a related field. This will give you the technical knowledge you need to be successful in this role. Additionally, consider getting certified in networking by an organization such as Cisco or Microsoft. This certification will show potential employers that you have the skills necessary to be a successful network support engineer. Finally, make sure to stay up-to-date on new technologies and trends in networking. By keeping your skills sharp, you will be better prepared to provide high-quality support to your organization's network.

Related: Network Support Engineer Resume Example

Related: Network Support Engineer Interview Questions (With Example Answers)