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What does a Network Support Specialist do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A network support specialist is responsible for the maintenance and administration of an organization's computer network. They install, configure, and troubleshoot network hardware and software, and resolve connectivity issues. They also train users on how to use the network and provide support when problems arise.

Network Support Specialist job duties include:

  • Providing support for LANs, WANs, network segments, Internet, and intranet systems
  • Monitoring network performance to identify issues and bottlenecks
  • Troubleshooting network problems and outages
  • Coordinating with vendors and other IT personnel for problem resolution
  • Implementing network security measures to protect data integrity and confidentiality
  • Developing and maintaining documentation of network infrastructure and procedures
  • Planning and implementing network upgrades and expansion projects
  • Training new users on proper network usage and access procedures
  • Monitoring system logs and identifying potential security risks

Network Support Specialist Job Requirements

A Network Support Specialist typically has an Associate's degree in computer science or a related field, although some jobs may only require a high school diploma and relevant experience. Many employers also prefer candidates who have certification from companies like Cisco or Microsoft. Relevant experience can be gained through internships, part-time jobs, or other opportunities.

Network Support Specialist Skills

  • TCP/IP
  • Routing
  • Switching
  • Firewalls
  • VPN
  • Wireless
  • LAN
  • WAN
  • Network Security
  • Network Troubleshooting
  • Cisco

Related: Top Network Support Specialist Skills: Definition and Examples

How to become a Network Support Specialist

A network support specialist is responsible for ensuring that a company’s computer network runs smoothly. They provide technical support to users and troubleshoot any issues that arise. In order to become a network support specialist, one must have a strong understanding of computer networks and how they work. They must also be able to effectively communicate with users in order to identify and resolve any issues.

The first step to becoming a network support specialist is to obtain a bachelor’s degree in computer science or a related field. This will provide you with the necessary knowledge and skills to work in this field. Once you have obtained your degree, you can then begin working towards becoming certified in network administration or support. There are many different certification programs available, so it is important to research which one would be best for you and your career goals.

Once you are certified, you can then begin applying for jobs as a network support specialist. Many companies require that candidates have at least two years of experience working in a technical support role before being considered for this position. However, if you have the necessary skills and knowledge, you may be able to find a job even if you do not have any previous experience. Network support specialists typically earn between $50,000 and $70,000 per year, depending on their experience and location.

Related: Network Support Specialist Resume Example

Related: Network Support Specialist Interview Questions (With Example Answers)

Editorial staff

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Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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