What does a Computer Support Technician do?
Published 3 min read
A computer support technician is responsible for providing technical assistance to computer users. They answer questions and solve problems related to computer hardware and software. They may also provide training to users on how to use specific computer applications.
Computer Support Technician job duties include:
- Providing technical support for computer systems and applications
- Responding to user inquiries regarding computer hardware, software, and networking
- Diagnosing and resolving technical problems
- Installing and configuring computer hardware, software, and networks
- Setting up user accounts and permissions
- Training users on new computer systems and applications
- Monitoring system performance and troubleshooting issues
- Repairing or replacing defective components
- Performing regular system backups
Computer Support Technician Job Requirements
Most computer support technicians have an Associate's degree in computer science or a related field, although some jobs only require a high school diploma and relevant experience. Many computer support technicians become certified through organizations such as CompTIA or Microsoft. Experience working with computers and customer service is also helpful for this position.
Computer Support Technician Skills
- Troubleshooting
- Customer service
- Technical support
- Help desk
- Hardware
- Software
- Operating systems
- Networking
- PCs
- Printers
- Scanners
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How to become a Computer Support Technician
A computer support technician is responsible for providing technical assistance to computer users. They are usually employed by a company to help its employees with computer-related problems, such as setting up new hardware or software, troubleshooting errors, and providing training on how to use new features.
Becoming a computer support technician typically requires completing a postsecondary certificate or associate degree program in computer science or a related field. Many employers also prefer candidates who have experience working in customer service or technical support. Some computer support technicians may also need to obtain industry-specific certifications.
Once you have the necessary education and experience, the best way to land a job as a computer support technician is to search online job boards or contact companies directly to inquire about open positions. You can also look for job postings that require certification in specific software or hardware platforms, as this can help you stand out from other candidates. When applying for jobs, be sure to highlight your customer service skills and technical expertise in your resume and cover letter.
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