What does a Desktop Support Technician do?

Learn all about Desktop Support Technician duties, skills and much more. Get expert advice on how to become a Desktop Support Technician.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A Desktop Support Technician is responsible for providing technical assistance to computer users. They answer questions or resolve computer problems for clients in person, via telephone or from a remote location. They may also be responsible for setting up new user accounts, installing software and performing basic troubleshooting.

Desktop Support Technician job duties include:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Troubleshooting system and network problems and diagnosing hardware or software faults
  • Replacing parts as required
  • Setting up new users' accounts and profiles and dealing with password issues
  • Responding to call-outs in a timely manner
  • Providing support to end users via phone, email or in person
  • Training end users on new systems and software
  • Keeping up to date with the latest technology developments

Desktop Support Technician Job Requirements

A Desktop Support Technician typically needs a high school diploma or equivalent, although some jobs may require postsecondary education, and most employers provide on-the-job training. A+ certification from the Computing Technology Industry Association (CompTIA) is often preferred. Experience working with computer hardware and software, as well as customer service experience, are also helpful.

Desktop Support Technician Skills

  • Troubleshooting
  • Hardware
  • Software
  • Windows
  • Networking
  • Printers
  • Peripherals
  • PCs
  • Laptops
  • Apple/Macintosh computers
  • Smartphones

Related: Top Desktop Support Technician Skills: Definition and Examples

How to become a Desktop Support Technician

A desktop support technician is responsible for providing technical assistance to computer users. They are responsible for troubleshooting hardware and software issues, as well as providing training and support to users.

Becoming a desktop support technician typically requires a high school diploma or equivalent. However, many employers prefer candidates who have completed some college coursework or have earned an Associate’s degree in computer science or a related field. In addition, most employers require candidates to have experience working with computers and customer service.

The best way to prepare for a career as a desktop support technician is to get experience working with computers. This can be done by taking classes, volunteering, or working part-time in an IT help desk or customer service role. In addition, it is important to develop strong communication and customer service skills.

Related: Desktop Support Technician Resume Example

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