What does a Desktop Support do?
Published 4 min read
A Desktop Support is responsible for providing technical assistance to computer users. They are often the first point of contact for users seeking help with their computers. Desktop Support technicians must be able to troubleshoot hardware and software issues, as well as network problems. They may also be responsible for setting up new user accounts, installing software, and configuring hardware.
Desktop Support job duties include:
- Providing first line support for desktop computers and laptops
- Answering IT support queries via phone, email and in person
- Diagnosing hardware and software problems
- Setting up new users' accounts and profiles
- Installing and configuring software applications
- Managing user data and access privileges
- Carrying out routine maintenance tasks
- Troubleshooting network connectivity issues
- Liaising with third-party suppliers for hardware and software support
- Escalating complex problems to senior IT staff or external service providers
Desktop Support Job Requirements
A desktop support technician typically needs a high school diploma or equivalent, although some jobs may require postsecondary education, and most require some on-the-job training. Many technicians become certified through vendor-specific programs. The CompTIA A+ certification is common and covers basic hardware and software troubleshooting. Experience working with computer hardware, software, and networks is also helpful.
Desktop Support Skills
- Patience
- Communication
- Technical skills
- Troubleshooting
- Customer service
- Interpersonal skills
- Organizational skills
- Time management
- Analytical skills
- Problem-solving skills
- Attention to detail
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How to become a Desktop Support
There are many reasons you may want to become a Desktop Support Technician. Perhaps you’re interested in the challenge of troubleshooting computer issues, or maybe you enjoy working with people and helping them solve problems. Whatever your motivation, if you have strong technical skills and enjoy working with computers, becoming a Desktop Support Technician can be a great career choice.
The first step to becoming a Desktop Support Technician is to complete an accredited IT certification program. Many community colleges offer these programs, and they typically take one to two years to complete. During your studies you’ll learn about different computer systems and how to troubleshoot common issues. You’ll also develop important customer service skills, as much of your job will involve working directly with clients.
Once you’ve completed your certification program, the next step is to find a job. Start by searching online job boards or contacting local businesses directly to inquire about open positions. When applying for jobs, be sure to highlight your customer service skills and list any relevant experience you have working with computers.
Once you land a job, it’s important to stay up-to-date on the latest technology trends. This can be done by reading industry-related articles and blogs, attending conferences and webinars, and taking advantage of any training opportunities offered by your employer. By keeping your skills current, you’ll be better equipped to handle the challenges of your job and advance in your career.
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