What does a Desktop Support Specialist do?

Learn all about Desktop Support Specialist duties, skills and much more. Get expert advice on how to become a Desktop Support Specialist.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A desktop support specialist is responsible for providing technical assistance to computer users. They are typically the first point of contact for users who are experiencing problems with their computers. Desktop support specialists troubleshoot hardware and software issues, and they may also provide training and support to users on how to use specific computer applications.

Desktop Support Specialist job duties include:

  • Providing first-line technical support for computer systems and software
  • Answering queries and resolving problems raised by users
  • Diagnosing hardware and software faults and solving them
  • Installing and configuring new computer systems and software
  • Setting up user accounts and providing initial training
  • Carrying out regular maintenance tasks such as checking for viruses
  • Monitoring system performance and ensuring data security
  • Liaising with suppliers of hardware and software
  • Writing documentation and manuals
  • Keeping up to date with developments in technology

Desktop Support Specialist Job Requirements

A Desktop Support Specialist is responsible for providing technical assistance to computer users. They are responsible for answering questions and resolving computer problems for their clients. A Desktop Support Specialist must have a high school diploma or equivalent. They must also have experience working with computers and providing customer service. In some cases, a Desktop Support Specialist may need to obtain a certification in order to be eligible for certain positions.

Desktop Support Specialist Skills

  • Troubleshooting
  • Hardware
  • Software
  • Operating Systems
  • Networking
  • Printers
  • Scanners
  • Fax Machines
  • Email
  • Internet Browsers
  • Anti-Virus Software

Related: Top Desktop Support Specialist Skills: Definition and Examples

How to become a Desktop Support Specialist

A desktop support specialist provides technical assistance to computer users. They are responsible for answering questions and resolving problems related to computer hardware and software.

To become a desktop support specialist, you will need to have strong problem-solving skills and be able to communicate effectively with others. You should also be familiar with a variety of computer systems and be able to troubleshoot common issues. In some cases, a bachelor’s degree in computer science or a related field may be required.

If you are interested in becoming a desktop support specialist, there are a few things you can do to get started. First, consider pursuing a degree in computer science or a related field. This will give you the knowledge and skills you need to be successful in this role.

You can also gain experience by working as a technical support representative for a software company or other organization that uses computers. This type of position will allow you to learn about different computer systems and how to troubleshoot common issues.

Finally, keep up with new technologies by reading trade publications and attending conferences and workshops. This will help you stay up-to-date on the latest developments in the field and make sure you are providing the best possible service to your customers.

Related: Desktop Support Specialist Resume Example

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