What does a Desktop Support Analyst do?
Published 3 min read
A desktop support analyst provides technical assistance to computer users. They help solve computer problems and provide support for hardware, software, and peripherals. They may also train users on how to use new technology.
Desktop Support Analyst job duties include:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding to computer system and network problems
- Providing technical support for computer users
- Setting up new users' accounts and profiles and dealing with password issues
- Analysing and solving hardware/software faults
- Logging and keeping track of incidents
- Prioritising and managing many open cases at one time
- Testing and evaluating new technology
Desktop Support Analyst Job Requirements
A Desktop Support Analyst is responsible for providing technical assistance to computer users. They answer questions or resolve computer problems for clients in person, via telephone or from a remote location. A Desktop Support Analyst typically has an Associate’s degree in computer science or a related field, although some jobs may only require a high school diploma and relevant experience. Many employers also require certification, such as CompTIA A+ or Microsoft Certified Professional (MCP). Experience working in a customer service environment is also helpful.
Desktop Support Analyst Skills
- Troubleshooting
- Windows
- OS X
- Linux
- Networking
- Printers
- Scanners
- Projectors
- Hardware
- Software
- Peripherals
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How to become a Desktop Support Analyst
A Desktop Support Analyst is responsible for providing technical assistance to computer users. They answer questions and solve problems related to computer hardware and software.
To become a Desktop Support Analyst, you will need to have strong problem-solving skills and be able to communicate effectively with users. You should also be familiar with a variety of computer systems and applications.
If you are interested in becoming a Desktop Support Analyst, here are some tips to get you started:
1. Get a degree in computer science or a related field. This will give you the technical knowledge and skills you need for the job.
2. Gain experience working with computers. You can do this by working as an intern or volunteering in an IT department.
3. Be familiar with common desktop operating systems, such as Windows and macOS. You should also know how to use common office applications, such as Microsoft Office or Google Docs.
4. Stay up-to-date on new technology trends. This will help you troubleshoot problems and find solutions more quickly.
5. Be patient and calm when dealing with users. Remember that not everyone is as tech-savvy as you are!
With these tips in mind, you can start on your path to becoming a Desktop Support Analyst!
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