What does a Desktop Support Manager do?
Published 3 min read
A Desktop Support Manager is responsible for managing a team of desktop support technicians. They are responsible for ensuring that the team provides timely and efficient support to end users. They are also responsible for ensuring that the team is properly trained and equipped to handle any issues that may arise.
Desktop Support Manager job duties include:
- Hire, train, and supervise desktop support staff
- Plan and implement desktop support strategies
- Manage desktop support budgets
- Monitor compliance with desktop support policies and procedures
- Coordinate desktop support activities with other IT departments
- Evaluate and recommend new desktop support technologies
- Develop and document desktop support procedures
- Handle escalated user issues
- Provide second-level technical support
- Perform annual performance reviews of desktop support staff
Desktop Support Manager Job Requirements
The job requirements for a Desktop Support Manager vary depending on the employer. However, most employers require at least a bachelor's degree in computer science or a related field, as well as experience in desktop support or a related field. Some employers also require certification, such as the Microsoft Certified Solutions Associate (MCSA) or the CompTIA A+ certification.
Desktop Support Manager Skills
- Customer service
- Patience
- Technical skills
- Troubleshooting
- Problem solving
- Organizational skills
- Communication skills
- Writing skills
- Leadership skills
- Interpersonal skills
- Public speaking skills
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How to become a Desktop Support Manager
The role of a Desktop Support Manager is to oversee the daily operations of a team of desktop support technicians. They are responsible for ensuring that all team members are properly trained and have the necessary skills to provide excellent customer service. They also work closely with other IT staff to ensure that all desktop support issues are resolved in a timely and efficient manner.
To become a Desktop Support Manager, one should first have several years of experience working in the IT field, preferably in a customer service or technical support role. It is also important to have strong leadership and management skills, as well as excellent communication and interpersonal skills.
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