What does a Hotel do?

Learn all about Hotel duties, skills and much more. Get expert advice on how to become a Hotel.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 2 min read

An hotel is a place where people stay when they are on vacation or on a business trip.

Hotel job duties include:

  • Greeting guests and checking them into the hotel
  • Answering guest questions and addressing guest concerns
  • Providing concierge services to guests
  • Handling guest check-outs
  • Managing hotel reservations
  • Coordinating with housekeeping to ensure rooms are clean and stocked
  • Working with the hotel's catering team to plan events and functions
  • Monitoring the hotel lobby and public areas for cleanliness and safety
  • Assisting in hotel marketing and sales efforts
  • Performing basic accounting tasks, such as balancing cash drawers

Hotel Job Requirements

Most hotels require their employees to have a high school diploma or equivalent. Some positions, such as management or concierge, may require a college degree. Many hotels also require their employees to be certified in CPR and first aid. Employees typically gain experience through on-the-job training.

Hotel Skills

  • Organizational
  • Communication
  • Customer service
  • Interpersonal
  • Leadership
  • Problem solving
  • Flexibility
  • Decision making
  • Teamwork
  • Time management
  • Stress management

Related: Top Hotel Skills: Definition and Examples

How to become a Hotel

There are many steps that must be taken in order to become a hotel. The first step is to find a location. The location must be zoned for a hotel and have the necessary utilities available. Once a location is found, the next step is to obtain the necessary permits and licenses from the local government. The next step is to find a reputable construction company to build the hotel. Once the hotel is built, the next step is to find a reputable management company to manage the hotel. Finally, the last step is to market the hotel to potential guests.

Related: Hotel Resume Example

Related: Hotel Interview Questions (With Example Answers)