Top 12 Hotel Skills to Put on Your Resume
In the competitive world of hospitality, a sharp, honest resume can tilt the scales. Naming the right hotel systems and skills signals fluency, speed, and trust. It shows you’re ready to hit the lobby running and keep the back office humming.
Hotel Skills
- Opera PMS
- Amadeus
- Sabre
- Revinate
- HotSOS
- Guestware
- Mews Commander
- Cloudbeds
- RoomKeyPMS
- Hotelogix
- RMS Cloud
- SiteMinder
1. Opera PMS
Opera PMS (Property Management System), now widely adopted as Oracle OPERA Cloud, runs core front-office work: reservations, check-in/out, room assignment, folios, payments. The nerve center of many hotels.
Why It's Important
It centralizes operations, speeds service, and keeps data clean. Faster check-ins, fewer billing errors, tighter control of rates and inventory. That’s money and guest happiness, together.
How to Improve Opera PMS Skills
Train deeply. Configure smartly. Keep it current. And connect it to the rest of your stack.
Staff mastery: Schedule refresher training for new features and power workflows; shadow top users; build quick-reference playbooks for night audit, rate overrides, and no-show handling.
Thoughtful configuration: Align room types, market/source codes, packages, and policies with how you actually operate. Clean data in, clean reports out.
Integrations: Tie OPERA to your channel manager, CRM, RMS, payment gateway, and door locks for real-time rates, availability, and guest data.
Stay updated: Apply updates on a cadence. New features and security patches aren’t optional anymore.
Reporting discipline: Use built-in analytics for pace, pickup, ADR, and segmentation. Audit exceptions and reduce leakage.
Feedback loop: Gather frontline pain points weekly; tweak screens, defaults, and permissions to remove friction.
How to Display Opera PMS Skills on Your Resume
2. Amadeus
Amadeus powers a global distribution system and, through its hospitality suite (including former TravelClick tools), helps hotels manage distribution, media, analytics, and bookings.
Why It's Important
Reach matters. Amadeus connects your property to agencies and travelers worldwide, lifting visibility, demand, and—done right—net revenue.
How to Improve Amadeus Skills
Real-time accuracy: Keep inventory, restrictions, and rates synchronized. Overbooking and stale content crush trust.
Advanced analytics: Monitor booking windows, channel mix, and market pace. Adjust packages and fences using data, not hunches.
Payment readiness: Offer secure, flexible payment options across markets. Reduce declines; smooth the path to purchase.
Profile polish: Refresh photos, amenity lists, and neighborhood highlights. Clear, current, persuasive content wins.
Distribution depth: Activate relevant channels and fine-tune merchandising placements to lift share where your guests actually shop.
Team training: Certify key users on core tools and reporting. One power user per shift keeps things steady.
Direct-first mindset: Pair GDS reach with strong direct booking flows and parity. Less commission, more loyalty.
How to Display Amadeus Skills on Your Resume
3. Sabre
Sabre is a global distribution system. Through Sabre Hospitality (e.g., SynXis), hotels manage inventory, rates, and connectivity across agents and channels.
Why It's Important
It expands reach and controls the plumbing of rates and availability. Better distribution, more bookings, clearer revenue.
How to Improve Sabre Skills
Content that sells: Up-to-date amenities, room descriptions, and rich media. Accurate beats fancy; both is best.
Search visibility: Weave in distinct value points—location hooks, standout services—to surface in agent searches.
Promotions and media: Use GDS media placements (e.g., Hotel Spotlight equivalents) during shoulder periods to stimulate demand.
Performance review: Track channel mix, ADR by segment, and conversion. Prune underperformers; invest where ROI speaks.
Tight connectivity: Confirm stable two-way links with your PMS/CRS for live rate and inventory updates.
Competitive awareness: Align fences and price ladders with market conditions, not guesswork.
Reputation signal: Encourage reviews on connected platforms; agents notice quality scores.
How to Display Sabre Skills on Your Resume
4. Revinate
Revinate helps hotels manage guest data, feedback, reviews, and targeted email marketing to drive satisfaction and direct revenue.
Why It's Important
It turns fragmented guest data into action. Smarter segments, better emails, steadier review responses—more loyalty and repeat stays.
How to Improve Revinate Skills
PMS integration: Ensure real-time data sync for accurate profiles and triggers.
Segmentation with intent: Build segments on stay history, spend, and interests. Talk to guests like you know them—because you do.
Automation that feels human: Pre-arrival, on-stay, and post-stay flows that inform, assist, and gently sell. Keep tone warm, not robotic.
Surveys to action: Collect feedback and close the loop. Fix root causes, then brag (quietly) when scores climb.
Reputation management: Monitor and respond quickly across platforms. Resolve, recover, and record what you learned.
Team enablement: Train front office and marketing on templates, cadences, and service recovery playbooks.
Read the numbers: Track open rates, conversions, upsells, and NPS. Iterate monthly.
How to Display Revinate Skills on Your Resume
5. HotSOS
HotSOS (Hotel Service Optimization System) streamlines preventive maintenance, housekeeping, and guest request workflows. Less chaos, faster response, fewer surprises.
Why It's Important
It boosts communication and accountability across departments. Guests feel heard; engineering and housekeeping stay ahead of issues.
How to Improve HotSOS Skills
Focused training: Teach priority codes, SLAs, and escalation rules. Simulate real scenarios.
Systems in sync: Integrate with PMS and telephony so tickets auto-create from real events and calls.
Smart configuration: Calibrate alerts, categories, and routing to match your property’s flow.
Close the loop: Collect staff and guest feedback on turnaround times and quality; adjust staffing or workflows.
Mine the data: Use reports to spot repeat failures, room outliers, and response bottlenecks. Prevent, don’t just react.
How to Display HotSOS Skills on Your Resume
6. Guestware
Guestware is a hospitality CRM and service tool. It tracks preferences, issues, and requests so teams can personalize and resolve, fast.
Why It's Important
Personal attention scales when data is visible. That means fewer dropped balls and more “they remembered me” moments.
How to Improve Guestware Skills
Richer profiles: Capture preferences, purpose of travel, and notable moments. Use them—don’t just store them.
Connect the stack: Ensure PMS, POS, and messaging tools share data cleanly and in real time.
Staff playbooks: Train on fast logging, resolving, and recovering. Empower front-line comp limits with guardrails.
Reporting rhythm: Review satisfaction trends and response times weekly; act quickly on friction points.
Lifecycle touchpoints: Engage pre-arrival and post-stay with timely, relevant messages tied to profile data.
Ask and act: Proactively solicit feedback and close the loop personally.
Go mobile: Use mobile tools so staff can respond on the move and log in the moment.
How to Display Guestware Skills on Your Resume
7. Mews Commander
Mews PMS (formerly Mews Commander) is a cloud property management system that automates reservations, front desk, billing, and guest comms with a modern, API-first approach.
Why It's Important
Speed and flexibility. Clean interfaces, automation, and integrations cut manual work and free staff to host.
How to Improve Mews Commander Skills
Keep it current: Adopt new releases and features promptly; many reduce clicks or unlock automation.
Structured training: Use formal learning paths and certify superusers. Cross-train for coverage.
Integrate widely: Connect to POS, revenue tools, door locks, and payment providers via the marketplace.
Tailor the setup: Adjust roles, permissions, and workflows to match your service model.
Lean on analytics: Review dashboards for pace, pickup, and exceptions. Make small changes often.
Listen and iterate: Collect guest and staff feedback; tweak messaging, check-in steps, and automation rules.
Support channels: Use knowledge bases and community forums to solve edge cases quickly.
How to Display Mews Commander Skills on Your Resume
8. Cloudbeds
Cloudbeds is an all-in-one PMS with built-in channel management, booking engine, and revenue tools, designed for independent hotels and groups.
Why It's Important
One login, many jobs done. Reservations, distribution, and pricing live together, which means fewer gaps and faster action.
How to Improve Cloudbeds Skills
Listing excellence: Crisp copy, current photos, and complete amenities. Accuracy drives conversion.
Integrations: Add revenue management, guest messaging, and review tools from the marketplace to round out operations.
PIE for pricing: Use the Pricing Intelligence Engine to set rules, react to demand, and protect margins.
Guest journey: Personalize communications, streamline check-in, and promote upsells without friction.
Ongoing learning: Tap product updates, webinars, and release notes; adopt features that shave minutes repeatedly.
How to Display Cloudbeds Skills on Your Resume
9. RoomKeyPMS
RoomKeyPMS is a cloud PMS covering front desk, reservations, billing, housekeeping, and guest profiles, with tools for contactless workflows and reporting.
Why It's Important
It tidies daily operations and keeps teams aligned. Guests glide through check-in; finance gets clean folios; managers get clarity.
How to Improve RoomKeyPMS Skills
Integrate the essentials: Booking engine, payments, channel manager, and RMS should all talk to RoomKeyPMS cleanly.
Train for speed: Shortcuts, templates, and batch actions save hours each week.
Adopt advanced features: Mobile check-in/out, digital registration cards, and personalized comms lift satisfaction and reduce queues.
How to Display RoomKeyPMS Skills on Your Resume
10. Hotelogix
Hotelogix is a cloud PMS with front desk, reservations, housekeeping, rate management, and reporting, plus handy mobile tools.
Why It's Important
It unifies daily work and supports multi-property setups. Real-time data, fewer errors, faster handoffs.
How to Improve Hotelogix Skills
Channel sync: Connect to reliable channel managers and verify parity and restrictions regularly.
Go mobile: Use the mobile app to keep housekeeping current and cut radio chatter.
Targeted training: Role-based sessions for front desk, revenue, and housekeeping. Teach by task, not just by module.
Automated marketing: Trigger emails for pre-arrival, upsells, and post-stay reviews using guest data already in the PMS.
Review management: Centralize feedback handling; respond fast and feed learnings back into ops.
Analytics cadence: Watch pickup, channel mix, and room status accuracy; adjust staffing and pricing rules.
Contactless workflows: Offer digital payments and check-in where possible; guests expect it.
Update discipline: Keep versions current and enable features that remove repetitive work.
How to Display Hotelogix Skills on Your Resume
11. RMS Cloud
RMS Cloud is a property management platform with online bookings, guest management, automation, and strong multi-property capabilities.
Why It's Important
Central control with automation means fewer manual errors and better guest experiences. The system scales as you grow.
How to Improve RMS Cloud Skills
Train and certify: Invest in structured learning and keep a roster of superusers to support shifts.
Customize wisely: Align room types, packages, and policies with your actual revenue strategy and operations.
Integrate: POS, payments, revenue tools, and guest messaging should sync bi-directionally for live data.
Feedback into setup: Let guest and staff feedback inform form layouts, task routing, and automation rules.
Direct booking focus: Optimize the booking engine’s UX, mobile performance, and pricing logic to lift conversion.
Mobile-first: Ensure booking and check-in experiences are fast on phones; that’s where many guests live now.
Routine audits: Quarterly reviews for permissions, unused features, and data hygiene keep performance sharp.
How to Display RMS Cloud Skills on Your Resume
12. SiteMinder
SiteMinder is a distribution and direct booking platform. Manage rooms, rates, and availability across OTAs, GDS, and your website from one place.
Why It's Important
It widens your reach and protects rate integrity with real-time updates. Occupancy and RevPAR benefit when the pipes are clean.
How to Improve SiteMinder Skills
Rate strategy: Use automation rules for seasons, events, and length-of-stay to react quickly without whiplash.
Channel presence: Keep profiles sharp on every connected channel. Strong images, clear policies, no contradictions.
Direct engine: Deploy the SiteMinder Booking Engine and streamline checkout; minimize steps and surprises.
Data to decisions: Review Insights dashboards for channel performance, pickup, and lead times. Adjust mix and fences.
Reliable connectivity: Ensure stable two-way sync with your PMS and RMS for live availability and pricing.
Keep learning: Attend product sessions and adopt new features that reduce manual work or improve conversion.
How to Display SiteMinder Skills on Your Resume
