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What does a Hotel Concierge do?

Learn all about Hotel Concierge duties, skills and much more. Get expert advice on how to become a Hotel Concierge.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A hotel concierge is responsible for providing guests with information and assistance during their stay at a hotel. They are typically the first point of contact for guests and can help with a variety of tasks, such as making restaurant reservations, arranging transportation, and providing directions.

Hotel Concierge job duties include:

  • Greet guests and provide them with assistance and information pertaining to the hotel, its amenities, and the surrounding area
  • Make restaurant, theater, and tour reservations for guests
  • Coordinate transportation services for guests, including taxis, limousines, and airport shuttle buses
  • Arrange for childcare services and other special requests
  • Serve as a guest liaison for hotel staff, providing information and assistance as needed
  • Handle guest complaints or problems in a prompt and professional manner
  • Keep abreast of local events and attractions in order to provide guests with recommendations
  • Maintain a list of preferred vendors and service providers for guests’ convenience
  • Stay up-to-date on hotel policies and procedures in order to effectively answer guests’ questions
  • Monitor the lobby area and ensure that it is clean and presentable at all times

Hotel Concierge Job Requirements

A hotel concierge is responsible for providing guests with information about the hotel and the surrounding area. They may also make reservations for guests and provide them with directions. A high school diploma or equivalent is typically required for this position, and some employers may prefer candidates who have previous customer service experience. There are no formal education requirements beyond high school, but some concierges may choose to pursue certification through the International Concierge Institute.

Hotel Concierge Skills

  • Welcoming guests
  • Answering questions
  • Making restaurant reservations
  • Coordinating transportation
  • Planning events
  • Arranging tours
  • Providing concierge services
  • Running errands
  • Maintaining confidentiality
  • Stocking supplies
  • Multitasking

Related: Top Hotel Concierge Skills: Definition and Examples

How to become a Hotel Concierge

A hotel concierge is responsible for providing guests with information and assistance during their stay. They are the first point of contact for guests and play a vital role in ensuring a positive experience. If you are interested in becoming a hotel concierge, here are a few tips to get you started:

1. Get experience in customer service. Concierges need to be able to provide excellent customer service at all times. If you have experience working in customer service, this will be an asset.

2. Be knowledgeable about your city or town. Guests will often ask concierges for recommendations on things to do and see in the area. It is important to be familiar with the local attractions so that you can provide accurate information.

3. Be organized and efficient. Concierges need to be able to handle multiple tasks at once and keep track of various requests from guests. Being organized and efficient will help you succeed in this role.

4. Have a positive attitude. A positive attitude is essential for providing good customer service. Guests should feel welcome and comfortable when they interact with concierges.

5. Be available to work different shifts. Hotel concierges typically work shifts that include evenings and weekends. Being available to work a variety of shifts will increase your chances of being hired for this position.

Related: Hotel Concierge Resume Example

Related: Hotel Concierge Interview Questions (With Example Answers)