Top 12 Reservation Specialist Skills to Put on Your Resume
In the fast-moving world of hospitality and travel, a Reservation Specialist thrives on a sharp toolkit: systems know-how, calm precision, and crisp service. A resume that brings those strengths into focus doesn’t just get skimmed. It lands interviews—and opens doors.
Reservation Specialist Skills
- Amadeus
- Sabre
- Galileo
- Apollo
- Worldspan
- Microsoft Office
- Salesforce
- Zendesk
- Multi-tasking
- Detail-oriented
- Customer Service
- Communication
1. Amadeus
Amadeus is a global distribution system that lets travel professionals search, compare, and book flights, hotels, rail, and car rentals—fast and accurately.
Why It's Important
It centralizes massive travel content with live availability and pricing. For a Reservation Specialist, that means fewer clicks, cleaner itineraries, and fewer errors when customers are impatient and the clock is loud.
How to Improve Amadeus Skills
Build fluency with a mix of structured learning and repetition.
Take formal training: Progress from fundamentals to advanced fare construction and ticketing.
Practice daily: Rehearse common PNR scenarios, exchanges, reissues, and schedule-change handling.
Master both views: Know cryptic entries and the graphical tools; switch as needed for speed.
Use built-in help: Command guides, formats, and contextual help cut guesswork.
Keep a cheat sheet: Your own quick-reference for the entries you touch most.
Consistency turns keystrokes into muscle memory. That’s where speed lives.
How to Display Amadeus Skills on Your Resume
2. Sabre
Sabre is a global distribution system used to price, book, and manage air, hotel, and car content with real-time inventory and fare data.
Why It's Important
It’s ubiquitous, powerful, and fast. When a client requests complex itineraries or last‑minute changes, Sabre’s tools keep you steady and efficient.
How to Improve Sabre Skills
Train on Red 360: Work through modules covering profiles, queues, exchanges, and ancillary sales.
Drill commands: Practice pricing, seat maps, SSR/OSI, and ticketing entries until they’re second nature.
Use templates: Reusable pricing and remark snippets reduce typing and typos.
Attend refreshers: New merchandising, NDC content, and workflow tweaks arrive often.
Shadow experts: Watch experienced agents handle tricky reissues and multi‑carrier PNRs.
Repetition plus real scenarios is the shortest path to speed.
How to Display Sabre Skills on Your Resume
3. Galileo
Galileo is a Travelport GDS used to book and manage air, hotel, and car content, commonly accessed through Smartpoint or Travelport+ tools.
Why It's Important
It delivers broad content with robust fare shopping and reliable PNR management. If your agency runs on Travelport, Galileo proficiency keeps operations smooth and customers happy.
How to Improve Galileo Skills
Strengthen fundamentals: Create, price, ticket, queue—then move to exchanges and refunds.
Practice in Smartpoint: Learn cryptic and graphical flows; toggle for speed vs. clarity.
Study formats: Keyboard shortcuts and core entries shave minutes off every booking.
Follow platform updates: Travelport+ enhancements shift best practices over time.
Simulate real cases: Complex routings, mixed cabins, and special service requests sharpen judgment.
How to Display Galileo Skills on Your Resume
4. Apollo
Apollo is a legacy Travelport CRS still used by many agencies, with workflows now commonly surfaced through Smartpoint and gradually aligned under Travelport+.
Why It's Important
Because real operations are a patchwork. If your desk touches Apollo-based queues or client profiles, fluency prevents bottlenecks and reduces rework.
How to Improve Apollo Skills
Lock in core commands: PNR creation, fare quote, seats, ticketing, voids, exchanges.
Understand fare math: Taxes, YQ/YR, proration, and change penalties—small mistakes get expensive.
Create SOPs: Step-by-step flows for involuntary changes, name corrections, and split tickets.
Track updates: As Travelport+ evolves, learn the equivalent flows to stay current.
Review edge cases: Interline issues, schedule changes, and married segment logic.
Accuracy is king. Speed follows when your processes are tight.
How to Display Apollo Skills on Your Resume
5. Worldspan
Worldspan is a Travelport GDS used to book flights, hotels, and cars with strong pricing and schedule data.
Why It's Important
Many corporate agencies still rely on it. Mastery means quicker bookings, fewer escalations, and cleaner post-ticketing work.
How to Improve Worldspan Skills
Cover the basics: Air availability, fare shopping, pricing, ticketing, and queue handling.
Practice consistently: Run daily drills for the tasks you perform most.
Learn the tricky bits: Exchanges, EMDs, ancillaries, and schedule-change processing.
Use official resources: Platform help guides, release notes, and internal knowledge bases.
Pair with a mentor: Review real PNRs and post-issue corrections together.
How to Display Worldspan Skills on Your Resume
6. Microsoft Office
Microsoft Office (now Microsoft 365 in many organizations) includes Word, Excel, Outlook, and Teams—indispensable for tracking bookings, emails, and data.
Why It's Important
It’s the spine of day-to-day operations: templates, schedules, inbox triage, and reporting. When it hums, you hum.
How to Improve Microsoft Office Skills
Build templates: Confirmation emails, itinerary formats, refund acknowledgments—uniform and fast.
Automate routine: Outlook rules and Quick Steps; Excel formulas, PivotTables, and simple macros.
Sharpen collaboration: Co-author in Word/Excel and keep chats, files, and meetings in Teams.
Adopt shortcuts: Keyboard combos across Word, Excel, and Outlook save hours each week.
Use data visuals: Dashboards and charts to spot booking trends and SLA hot spots.
How to Display Microsoft Office Skills on Your Resume
7. Salesforce
Salesforce is a CRM platform that centralizes customer profiles, interactions, and workflows—handy for reservations, follow-ups, and service history.
Why It's Important
One source of truth. Personalized service. Cleaner handoffs. Agents move faster when everything is in one place.
How to Improve Salesforce Skills
Customize dashboards: Surface KPIs like confirmations, pending approvals, SLAs, and open cases.
Automate with Flow: Replace legacy Process Builder automations with Flows for confirmations, reminders, and escalations.
Standardize data: Validation rules and required fields keep records clean and reportable.
Integrate calendars and phones: Sync availability, click-to-dial, and call logging to tighten response times.
Go mobile: Handle urgent approvals and updates from the Salesforce mobile app.
Train continuously: Role-based learning paths and sandbox practice cement good habits.
How to Display Salesforce Skills on Your Resume
8. Zendesk
Zendesk is a customer service platform that routes, tracks, and resolves customer requests across email, chat, voice, and more.
Why It's Important
It turns chaos into orderly queues. Customers get answers faster, and you get visibility into every thread.
How to Improve Zendesk Skills
Automate the obvious: Triggers, SLAs, and macros for common reservation questions.
Connect systems: Tie Zendesk to your reservation platform so agents see live booking details.
Build a Help Center: Self-service for FAQs to reduce ticket volume and shorten handle times.
Use omnichannel: Keep conversations unified across email, chat, phone, and social.
Measure with Explore: Spot trends, coach to gaps, and refine workflows with data.
Close the loop: Gather feedback and feed it back into process changes.
How to Display Zendesk Skills on Your Resume
9. Multi-tasking
Multi-tasking for a Reservation Specialist means juggling bookings, calls, chats, and updates without dropping details.
Why It's Important
Volume spikes. Customers wait. Being able to shift quickly—while staying accurate—keeps service levels intact.
How to Improve Multi-tasking Skills
Prioritize decisively: Sort by urgency and impact using a simple now/next/later model.
Timebox focus: Short sprints for complex tasks, then batch quick wins.
Use tooling: Task boards, queue dashboards, and reservation system alerts keep you oriented.
Reduce friction: Text expanders, templates, and hotkeys slice response time.
Practice context switching: Pause points and notes help you resume without re-reading everything.
Protect attention: Mute nonessential alerts during deep work windows.
How to Display Multi-tasking Skills on Your Resume
10. Detail-oriented
Being detail-oriented means every name, date, fare, and SSR lines up—no loose ends, no surprises at the airport.
Why It's Important
Small errors snowball into fees, rework, and unhappy travelers. Precision avoids the mess.
How to Improve Detail-oriented Skills
Use checklists: Pre-ticket and pre-departure checks catch common failures.
Standardize entries: Consistent remarks, formats, and naming conventions reduce ambiguity.
Slow down to speed up: Add a 30-second review before issuing anything that costs money.
Peer review: Spot-check complex PNRs and exchanges with a teammate.
Track error trends: Log mistakes, fix root causes, update SOPs.
How to Display Detail-oriented Skills on Your Resume
11. Customer Service
Customer service is the art of listening, solving, and confirming—so travelers feel cared for from request to return.
Why It's Important
Great service earns repeat business and referrals. It also lowers the temperature when travel plans go sideways.
How to Improve Customer Service Skills
Listen first: Clarify needs, repeat back key details, and confirm constraints.
Personalize: Note preferences—seating, loyalty numbers, chains—and use them.
Offer options: Present clear trade-offs on price, flexibility, and schedule.
Set expectations: Timelines, next steps, and what to do if plans change.
Collect feedback: Short surveys or quick follow-ups to spot gaps and improve.
How to Display Customer Service Skills on Your Resume
12. Communication
Communication is the clean exchange of information—no clutter, no confusion—between you, the traveler, and your team.
Why It's Important
Accurate bookings depend on it. So do quick resolutions, fewer callbacks, and happier customers.
How to Improve Communication Skills
Actively listen: Let the customer finish, then summarize what you heard.
Write plainly: Short sentences, clear instructions, and concrete next steps.
Stay positive: Frame constraints as choices; offer what you can do.
Adapt your style: Match the customer’s pace and preferred channel.
Invite feedback: Ask if the solution works and adjust quickly if not.
How to Display Communication Skills on Your Resume
