Top 12 Reservation Agent Skills to Put on Your Resume
In reservation work, the crowd is dense and the bar keeps rising. The skills you spotlight on your resume should mirror the job’s daily grind—booking accuracy, calm communication, quick systems work. Put the right strengths up front and you signal reliability, service obsession, and a knack for keeping revenue flowing.
Reservation Agent Skills
- Amadeus
- Sabre
- Galileo
- Apollo
- Worldspan
- Microsoft Office
- Salesforce
- Zendesk
- Multi-tasking
- Detail-oriented
- Customer Service
- Conflict Resolution
1. Amadeus
Amadeus is a global travel technology platform that equips agents to book flights, hotels, cars, and more, while managing itineraries and customer data with speed and structure.
Why It's Important
Amadeus matters because it’s a comprehensive global distribution system (GDS) delivering real-time inventory, pricing, and schedules, so agents can build and service trips quickly and accurately.
How to Improve Amadeus Skills
Sharpening Amadeus proficiency boosts both accuracy and pace. Try these:
Map the interface: Click through menus and screens until navigation feels second nature.
Master core commands: Learn common pricing, availability, and PNR entries—muscle memory beats guesswork.
Practice daily: Repetition cements format knowledge and trims seconds off every task.
Use built‑in help: Reference help pages and system guides when you hit a wall or see a new feature.
Take formal training: Instructor-led or online courses accelerate understanding of advanced workflows.
Stay current: Track release notes and user communities for new formats, shortcuts, and policy changes.
Build cadence, track your own speed, and you’ll feel the lift fast.
How to Display Amadeus Skills on Your Resume
2. Sabre
Sabre is a GDS used to search, price, and book flights, hotels, cars, and ancillary services—central to day‑to‑day reservations work.
Why It's Important
It delivers deep, real‑time travel content with tools for shopping, ticketing, and servicing, helping agents respond quickly while keeping accuracy tight.
How to Improve Sabre Skills
Level up with targeted habits:
Lock in the fundamentals: Formats, PNR structure, pricing flows—no wobble on the basics.
Drill constantly: Practice in training or low‑risk environments to build speed without fear.
Adopt shortcuts: Keyboard commands and quick keys shave minutes across a shift.
Track updates: New pricing options, ancillaries, NDC content—know what changed and why it matters.
Tap peer groups: Colleagues and user communities surface real fixes for real problems.
Pursue advanced training: Complex reissues, exchanges, and irregular ops workflows separate intermediate from expert.
Practice with a timer. Measure twice, book once.
How to Display Sabre Skills on Your Resume
3. Galileo
Galileo is a computer reservation system under the Travelport umbrella, used to book air, hotel, car, and other travel services. In many organizations it’s now accessed through Travelport solutions such as Travelport+.
Why It's Important
For agents, Galileo provides broad content, reliable pricing, and robust servicing tools. It supports efficient shopping, ticketing, and changes, which means fewer errors and faster turnarounds.
How to Improve Galileo Skills
Build skill with focused practice:
Get trained: Complete official Travelport/Galileo courses and pursue certification where available.
Work hands‑on: Create sample PNRs, price options, reissue, and cancel—touch every step repeatedly.
Keep up with releases: New content types and formats roll out often; skim release notes and internal updates.
Learn from peers: Join professional groups and internal forums to swap tips and troubleshooting steps.
Use tutorials: Short, scenario‑based videos and guides help translate formats into muscle memory.
The goal is fluency: fewer pauses, cleaner commands, faster outcomes.
How to Display Galileo Skills on Your Resume
4. Apollo
Apollo is a CRS historically used by many agencies and airlines; today it also sits within Travelport’s ecosystem, with functionality commonly accessed via Travelport tools such as Travelport+.
Why It's Important
It streamlines booking and servicing with real‑time access to fares, inventory, and schedules, enabling agents to move quickly while preserving accuracy and policy compliance.
How to Improve Apollo Skills
Strengthen capability with these moves:
Advance your system knowledge: Take Travelport/Apollo coursework and refreshers; test new features early.
Practice end‑to‑end: Build, price, ticket, exchange, void—repeat. Speed follows repetition.
Elevate service skills: Pair crisp system work with clear communication and solution framing.
Stay informed: Track industry changes—NDC content, fare rules, schedule volatility—so your advice stays sharp.
Network: Participate in agent groups to learn shortcuts and uncommon fixes.
Seek feedback: Review call audits and error logs; target one improvement at a time.
Tune time management: Use checklists, batching, and templated notes to cut friction.
Small efficiency wins stack up over a week of bookings.
How to Display Apollo Skills on Your Resume
5. Worldspan
Worldspan is a global reservation system (also part of Travelport) used to shop, book, and manage air, hotel, car, and related services.
Why It's Important
It offers dependable content and formats that support quick, precise reservations and changes—critical when call queues are long and customers are waiting.
How to Improve Worldspan Skills
Focus on speed and precision:
Training and certification: Complete structured courses from beginner through advanced.
Deliberate practice: Use practice environments to try complex scenarios without risk.
Shortcuts and formats: Build a cheat sheet; memorize the top 50 entries you use daily.
Peer exchange: Share tricky cases and solutions with other Worldspan users.
Reference at hand: Keep quick guides for fare rules, SSRs, and exchange flows.
Accuracy first, then speed—both matter.
How to Display Worldspan Skills on Your Resume
6. Microsoft Office
Microsoft Office includes Word, Excel, Outlook, PowerPoint, and related tools—handy for itineraries, data tracking, email triage, and quick internal updates.
Why It's Important
It keeps information clean and communication clear. Spreadsheets for bookings and reports, emails that land, templates that save time—less chaos, more consistency.
How to Improve Microsoft Office Skills
Target high‑impact skills:
Excel: Tables, filters, lookups, pivot tables, basic formulas for reconciliation and reporting.
Outlook: Rules, quick steps, templates, and shared calendars for steady inbox control.
Word: Branded templates for confirmations, vouchers, and travel policies.
PowerPoint: Short decks for promotions, process updates, and training snippets.
Teams: Channels, chat, and quick huddles to resolve issues fast.
Power Automate: Simple flows for repetitive tasks—notifications, file moves, list updates.
Document what works so your team reuses it.
How to Display Microsoft Office Skills on Your Resume
7. Salesforce
Salesforce is a cloud CRM for tracking customers, tasks, and communications—useful for managing reservation workflows end to end.
Why It's Important
It centralizes customer history and preferences, automates follow‑ups, and ties service metrics to outcomes—so agents can personalize and move faster.
How to Improve Salesforce Skills
Tune Salesforce to the work, not the other way around:
Customization: Create custom objects/fields for reservations, preferences, and SLA stages. Use page layouts that surface only what matters.
Automation: Build flows for confirmations, reminders, and post‑trip feedback. Auto-assign tasks based on channel or priority.
Integration: Connect phones, chat, email, and booking tools so data syncs and context follows the customer.
Keep dashboards simple and relentlessly relevant.
How to Display Salesforce Skills on Your Resume
8. Zendesk
Zendesk is a customer service platform that brings email, phone, chat, and social messages into one workspace—ideal for handling reservation inquiries and fixes without losing the thread.
Why It's Important
It speeds triage, standardizes responses, and surfaces data on what’s working (and what’s not), helping teams resolve issues cleanly and consistently.
How to Improve Zendesk Skills
Simplify the busywork, amplify the service:
Macros and templates: Prebuild answers for common reservation questions and policy explanations.
CRM integration: Pipe in customer profiles and previous bookings so every reply has context.
Automations and triggers: Confirmations, reminders, follow‑ups—schedule them, don’t chase them.
Self‑service: A focused help center with clear FAQs reduces repeat contacts.
Analytics: Track CSAT, first‑reply time, and top contact drivers; fix the root cause, not just the ticket.
Omnichannel: Meet customers on their preferred channel and keep conversations threaded.
Ongoing training: Short refreshers on new features and tone of voice—little lessons, big gains.
Less friction for agents equals faster, friendlier outcomes for customers.
How to Display Zendesk Skills on Your Resume
9. Multi-tasking
Multi-tasking for a Reservation Agent means juggling calls, bookings, emails, and changes without letting quality slip or details go missing.
Why It's Important
Because customers don’t like waiting and errors are costly. The ability to shift smoothly between tasks keeps queues short and accuracy high.
How to Improve Multi-tasking Skills
Build structure, then speed:
Prioritize ruthlessly: Urgent first, then impact, then effort. Triage never stops.
Batch similar work: Group refunds, exchanges, or follow‑ups to minimize context switching.
Use the right tools: Reservation software, templates, and quick notes keep you anchored.
Protect focus: Check email and chats at set intervals; try the Pomodoro Technique for rhythm.
Keep learning: New tricks, new shortcuts, new habits—iterate weekly.
Consistent systems beat heroic effort.
How to Display Multi-tasking Skills on Your Resume
10. Detail-oriented
Detail-oriented means catching the small stuff—names, dates, fare rules, SSRs—so the big stuff (the trip) runs smooth.
Why It's Important
Mistakes erode trust and burn time. Precision prevents rework, protects revenue, and keeps customers coming back.
How to Improve Detail-oriented Skills
Train your attention like a muscle:
Active listening: Confirm spellings, dates, and preferences aloud; mirror back key details.
Organize information: Use clean notes and simple tools to store reservation facts you’ll need fast.
Double‑check: Build a quick pre‑ticket checklist; verify before you commit.
Communicate clearly: Plain language reduces back‑and‑forth and catches mismatches early.
Seek feedback: Review errors, find patterns, fix the root cause.
Slow is smooth, smooth is fast.
How to Display Detail-oriented Skills on Your Resume
11. Customer Service
Customer service for a Reservation Agent means helping people book, change, or cancel cleanly, answering questions, and resolving issues without drama.
Why It's Important
Great service builds loyalty and lifts revenue. Bad service does the opposite, quickly.
How to Improve Customer Service Skills
Make every interaction count:
Communication: Listen fully, acknowledge concerns, and respond with concise, empathetic language.
Personalization: Leverage history and preferences to tailor recommendations and save time.
Training: Refresh product knowledge and system skills regularly; practice difficult scenarios.
Feedback loops: Collect and act on customer feedback; close the loop when issues are fixed.
Process efficiency: Remove steps, reduce transfers, and publish clear self‑service guides.
Consistency beats heroics—every call, every chat.
How to Display Customer Service Skills on Your Resume
12. Conflict Resolution
Conflict resolution is the art of defusing tension and closing complaints with outcomes that respect the customer and the policy—no loose ends, no lingering frustration.
Why It's Important
Handled well, conflicts become trust builders. Handled poorly, they amplify churn and invite negative word of mouth.
How to Improve Conflict Resolution Skills
Keep calm, keep control, keep it human:
Active listening: Let the customer talk; summarize back to confirm you’ve got it right.
Empathy: Acknowledge impact and inconvenience; tone matters as much as content.
Clear language: Explain options and policies in simple terms; avoid jargon.
Problem‑solving: Offer choices when possible; aim for fair, fast, feasible.
Steady demeanor: De‑escalate by staying measured even when emotions spike.
Follow‑up: Confirm resolution in writing and check satisfaction afterward.
Practice tough scenarios in coaching sessions so the real thing feels routine.
How to Display Conflict Resolution Skills on Your Resume
