Top 12 Reservations Agent Skills to Put on Your Resume

In hospitality, a sharp reservations agent blends speed with empathy and accuracy with poise. The job stretches from deciphering guest needs to stitching together flawless bookings, all while keeping systems humming and details airtight. Showcasing the top 12 reservations agent skills on your resume signals range, readiness, and a knack for turning inquiries into genuinely smooth stays.

Reservations Agent Skills

1. Amadeus
2. Sabre
3. Galileo
4. Apollo
5. Worldspan
6. Multi-tasking
7. Detail-oriented
8. Customer Service
9. Microsoft Office
10. CRM Software
11. Telephone Etiquette
12. Conflict Resolution

1. Amadeus

Amadeus is a global distribution system (GDS) used to search, price, and book air, hotel, car, and other travel services—fast, reliably, and at scale.

Why It's Important

It gives reservations agents real-time access to inventory and fares, supports accurate pricing, and streamlines end-to-end booking and servicing. Faster responses. Fewer errors. Happier guests.

How to Improve Amadeus Skills

Build confidence through repetition and structured learning.

1. Learn core flows: Master PNR creation, fare quotes, ticketing or confirmations, exchanges, and queues.

2. Use the official training portal: Complete role-based modules and refreshers; practice in a training or sandbox environment when available.

3. Know formats and shortcuts: Command syntax and keyboard shortcuts shave seconds off every task.

4. Stay current: Track feature updates and new workflows; adopt enhancements early.

5. Run mock scenarios: Build complex itineraries, handle special requests, and troubleshoot errors to harden your instincts.

6. Seek feedback: Review booking errors and near-misses; create quick checklists to prevent repeats.

7. Consider certification: Formal credentials validate your skill and can open doors.

How to Display Amadeus Skills on Your Resume

2. Sabre

Sabre is a leading GDS for searching, booking, and managing flights, hotels, cars, and ancillary services with deep content and robust automation.

Why It's Important

It equips agents to deliver rapid, precise options, manage changes gracefully, and keep customers informed in real time—key to service quality and revenue.

How to Improve Sabre Skills

1. Start with the fundamentals: PNR steps, pricing, exchanges, queues, and remark usage.

2. Practice daily: Repetition builds speed. Create routine drills for common tasks.

3. Memorize key formats: Commands and templates reduce cognitive load and errors.

4. Learn productivity tools: Shortcuts, scripts/macros, and profiles enhance throughput.

5. Advance gradually: Add skills like ticketing rules, schedule changes, and complex reissues.

6. Review change logs: Keep pace with system updates and new capabilities.

How to Display Sabre Skills on Your Resume

3. Galileo

Galileo, part of the Travelport family, is a global computer reservations system used to shop and book air, hotel, car, and related services.

Why It's Important

It offers broad content and dependable tools for end-to-end booking, enabling agents to serve customers quickly with accurate availability and pricing.

How to Improve Galileo Skills

1. Master core commands: Itinerary builds, pricing, remarks, and queues.

2. Use training instances: Practice complex scenarios (multi-city, special requests, policy rules).

3. Adopt shortcuts: Keyboard and format shortcuts accelerate routine work.

4. Stay updated: Track feature changes across the Travelport platform.

5. Strengthen service skills: Clarify needs early to reduce rework and changes.

6. Time your tasks: Trim steps, remove friction, and document your fastest paths.

How to Display Galileo Skills on Your Resume

4. Apollo

Apollo is a computer reservation system (also within Travelport) used to book flights, hotels, car rentals, and related services.

Why It's Important

For agents who support Apollo-based operations, proficiency means swift, consistent booking performance and cleaner post-booking service.

How to Improve Apollo Skills

1. Lock in the basics: PNR creation, pricing, exchanges, SSRs/OSIs, and queues.

2. Drill frequently: Speed grows from repetition; track your average handle time per task.

3. Learn the shortcuts: Commands, templates, and hotkeys reduce keystrokes.

4. Monitor updates: Keep pace with releases across the Travelport ecosystem.

5. Use peer coaching: Share tips, review tricky cases, and document best approaches.

6. Attend workshops: Internal trainings and vendor sessions sharpen technique.

How to Display Apollo Skills on Your Resume

5. Worldspan

Worldspan, also part of Travelport, is a global reservations platform for booking flights, hotels, cars, and more with real-time schedules, fares, and availability.

Why It's Important

It enables fast, accurate bookings and efficient servicing—vital for reliability, service quality, and throughput.

How to Improve Worldspan Skills

1. Commit to keyboard speed: Learn and apply shortcuts; measure gains weekly.

2. Build quick-reference notes: Common formats, codes, and edge cases at your fingertips.

3. Strengthen GDS fundamentals: Fare construction basics, ticketing rules, and schedule-change handling.

4. Update routinely: Review release notes and new features; adopt them deliberately.

5. Tighten communication: Confirm spelling, dates, and preferences aloud to prevent rework.

How to Display Worldspan Skills on Your Resume

6. Multi-tasking

Multitasking for a reservations agent means juggling calls, emails, chats, system work, and follow-ups without dropping accuracy or tone.

Why It's Important

It compresses response times and keeps the pipeline moving during peak hours—crucial for service levels and revenue capture.

How to Improve Multi-tasking Skills

1. Prioritize with intention: Triage by urgency and impact; use simple matrices to decide fast.

2. Time-box work: Focus in short sprints; pause notifications during complex tasks.

3. Template everything: Reusable responses, notes, and checklists reduce context switching.

4. Boost typing accuracy: Precision first, speed second; both will climb.

5. Tighten listening: Confirm key details in real time to avoid repeat contacts.

6. Declutter your workspace: Clean desk, clean desktop. Fewer clicks, fewer mistakes.

7. Reset often: Short breaks restore focus; protect them.

How to Display Multi-tasking Skills on Your Resume

7. Detail-oriented

Attention to detail means capturing, confirming, and executing every element of a reservation—names, dates, rates, policies—without drift.

Why It's Important

Small errors snowball. Accurate inputs prevent rework, guest friction, and revenue loss while strengthening trust.

How to Improve Detail-oriented Skills

1. Use checklists: Standard steps for booking, changes, and special requests.

2. Confirm out loud: Repeat key details to guests; verify spelling and dates.

3. Leverage system safeguards: Alerts, reminders, and required fields catch mistakes.

4. Slow down for high-risk tasks: Visa data, group blocks, and rate rules merit an extra beat.

5. Review your work: Spot-check PNRs or reservations; track your top error types.

6. Seek coaching: Ask peers to audit a few bookings and share patterns.

How to Display Detail-oriented Skills on Your Resume

8. Customer Service

Customer service for reservations means guiding guests clearly, solving obstacles quickly, and leaving them confident they chose the right place.

Why It's Important

It drives loyalty, reviews, and referrals. Smooth interactions today become repeat bookings tomorrow.

How to Improve Customer Service Skills

1. Listen actively: Clarify needs early; summarize to confirm understanding.

2. Respond swiftly: Fast, accurate answers outshine slower perfect ones.

3. Personalize: Use names, remember preferences, and anticipate the next question.

4. Keep it positive: Calm tone, clear options, no jargon.

5. Know your product: Policies, room types, fees, alternatives—at your fingertips.

6. Follow up: Confirm outcomes and provide what-to-expect next steps.

7. Collect feedback: Look for trends and close the loop with improvements.

How to Display Customer Service Skills on Your Resume

9. Microsoft Office

Microsoft Office (now Microsoft 365) covers Outlook, Excel, Word, and more—your toolkit for communication, tracking, and reporting.

Why It's Important

Outlook manages volume and follow-ups. Excel organizes bookings, rosters, and KPIs. Word crafts clear confirmations and SOPs. Together they keep operations tidy.

How to Improve Microsoft Office Skills

1. Adopt templates: Standard emails, confirmations, and trackers save time and reduce errors.

2. Learn core shortcuts: Navigation, formatting, and selection shortcuts compound daily.

3. Level up in Excel: Sort/filter, table features, conditional formatting, lookups, and basic pivot tables.

4. Tame Outlook: Rules, categories, flags, quick steps, and focused inbox habits.

5. Use shared tools: Team calendars, shared mailboxes, and coauthoring for smooth handoffs.

6. Automate repeats: Simple macros or flows for reminders and routine updates where available.

How to Display Microsoft Office Skills on Your Resume

10. CRM Software

CRM software centralizes guest profiles, preferences, communication history, and pipeline activity—fuel for timely, tailored service.

Why It's Important

It streamlines follow-ups, personalizes outreach, strengthens retention, and keeps data consistent across the team.

How to Improve CRM Software Skills

1. Connect channels: Tie email, phone, chat, and web forms into the CRM to keep a single source of truth.

2. Automate touchpoints: Triggers for confirmations, reminders, and post-stay notes reduce manual work.

3. Segment smartly: Use tags and fields to tailor offers and responses.

4. Go mobile: Ensure you can manage tasks and look up profiles on the move.

5. Protect data: Apply access controls and follow privacy policies rigorously.

6. Keep it clean: Deduplicate, standardize fields, and archive stale records.

7. Use dashboards: Track response times, conversion, and no-show risk; adjust quickly.

8. Train the team: Shared conventions and playbooks keep data usable.

How to Display CRM Software Skills on Your Resume

11. Telephone Etiquette

Telephone etiquette is the art of greeting warmly, listening fully, guiding clearly, and closing confidently—every time.

Why It's Important

First impressions happen in seconds. Polished calls build trust, reduce misunderstandings, and set the tone for the stay.

How to Improve Telephone Etiquette Skills

1. Open strong: Friendly greeting, your name, property or company name, and an offer to help.

2. Listen and clarify: Avoid interruptions; ask precise follow-ups.

3. Speak clearly: Steady pace, warm tone, concise phrasing.

4. Mind your words: Please, thank you, and empathic language calm tense moments.

5. Confirm details: Spell names, repeat dates and rates before locking in.

6. Offer next steps: Summarize what happens next and by when.

7. Close courteously: Thank them and invite further questions.

How to Display Telephone Etiquette Skills on Your Resume

12. Conflict Resolution

Conflict resolution means turning friction—over pricing, policies, or expectations—into clarity, options, and closure.

Why It's Important

Handled well, a tough moment becomes loyalty. Mishandled, it lingers in reviews and churn.

How to Improve Conflict Resolution Skills

1. Listen first: Let the guest finish; acknowledge their perspective.

2. Stay composed: Calm tone, steady pace, neutral language—especially under pressure.

3. Offer choices: Present policy-aligned options and explain trade-offs clearly.

4. Escalate wisely: Know when to loop in a supervisor to unlock exceptions.

5. Document outcomes: Notes prevent repeat friction and aid handoffs.

6. Follow up: Confirm resolution and ensure satisfaction after the fact.

How to Display Conflict Resolution Skills on Your Resume