Top 12 Reservationist Skills to Put on Your Resume

In hospitality, a sharp, no-fuss resume that spotlights your reservationist skills can tilt the odds in your favor. The list below covers twelve core abilities that help you handle bookings cleanly, lift guest satisfaction, and keep operations humming under pressure.

Reservationist Skills

1. Amadeus
2. Sabre
3. Multitasking
4. Detail-oriented
5. Customer Service
6. Microsoft Office
7. Salesforce
8. Communication
9. Time Management
10. Problem-solving
11. Opera PMS
12. Data Entry

1. Amadeus

Amadeus is a global distribution system that reservation teams use to pull real-time flights, hotels, cars, and related services, then book, modify, and manage those reservations without guesswork.

Why It's Important

It centralizes live availability, fares, and schedules across many suppliers, so you can quote accurately, issue fast confirmations, and reduce rework.

How to Improve Amadeus Skills

Level up by mixing training with repetition and smart habits:

1. Nail the foundations: Work through Amadeus official training and certification content so the basics become second nature.

2. Practice in a safe sandbox: Use training mode to rehearse end-to-end bookings, exchanges, and cancellations.

3. Keep current: New releases land often. Skim release notes and internal knowledge hubs regularly.

4. Learn the shortcuts: Keyboard commands and quick-reference formats shave seconds off every transaction.

5. Compare notes: Join internal chats or user groups to swap formats, scripts, and troubleshooting tips.

6. Ask for help fast: When stuck, use built-in help and support channels to avoid compounding errors.

With a steady loop of practice and refreshers, speed and accuracy climb together.

How to Display Amadeus Skills on Your Resume

2. Sabre

Sabre is another major GDS used across agencies, airlines, and hotels to search inventory, quote prices, and lock in bookings across air, lodging, and ground transport.

Why It's Important

It streamlines complex itineraries and supports high-volume, high-accuracy reservation work with robust tools and wide supplier coverage.

How to Improve Sabre Skills

1. Start with core commands: Drill the standard workflows until you can type them in your sleep.

2. Rehearse daily: Simulate common edge cases—name changes, schedule changes, refunds, ancillaries—until they’re routine.

3. Track updates: Follow product updates and adopt new features that remove steps or reduce manual entry.

4. Use Sabre Red 360: Get comfortable with its modern interface for faster search, richer content, and fewer clicks.

5. Earn credentials: Certification signals competence and often improves troubleshooting confidence.

6. Learn from peers: Internal forums and professional groups are gold mines for formats, scripts, and fixes.

Consistency breeds speed; speed backed by precision is what employers notice.

How to Display Sabre Skills on Your Resume

3. Multitasking

For reservationists, multitasking means juggling calls, chats, emails, system lookups, and confirmations—without dropping details or momentum.

Why It's Important

It keeps response times short, calendars tight, and guests happy when the queue surges.

How to Improve Multitasking Skills

1. Prioritize with intent: Sort tasks by urgency and impact—confirmations and guest-impact items first, nice-to-haves later.

2. Time blocking: Batch similar work (quotes, callbacks, bulk updates) so context switches don’t chew up your focus.

3. Lean on tech: Use CRM, GDS, and reservation software to automate confirmations, reminders, and recurring steps. Tools like OpenTable or Amadeus integrations can help in specific settings.

4. Communicate crisply: Confirm spellings, dates, and payment details out loud. Clarity now prevents cleanup later.

5. Mindfulness sprints: Short, regular focus exercises train you to switch tasks cleanly without mental clutter.

6. Keep learning: Take short courses on productivity or hospitality systems to refine your toolkit.

Multitasking isn’t doing everything at once—it's switching cleanly and finishing strong.

How to Display Multitasking Skills on Your Resume

4. Detail-oriented

Detail orientation is the instinct to catch the stray digit, the misspelled name, the off-by-one night that would otherwise cause friction for a guest.

Why It's Important

Tiny errors grow into big problems—fees, rebookings, unhappy reviews. Precision prevents them.

How to Improve Detail-oriented Skills

1. Active listening: Slow down. Repeat guest details back. Confirm before you commit.

2. Use checklists: Build step-by-step flows for quotes, holds, payments, and confirmations. Follow them without exception.

3. Organize your space: Tidy desk, tidy desktop. Naming conventions and folders you actually stick to.

4. Train your eye: Puzzles, memory games, even spot-the-difference warmups can sharpen focus.

5. Protect deep work: Block quiet windows for high-stakes tasks like group bookings or rate audits.

6. Review and reflect: Double-check entries. Track patterns in your errors and patch the cause, not just the symptom.

How to Display Detail-oriented Skills on Your Resume

5. Customer Service

Customer service for reservationists is about clear answers, swift action, and a tone that makes people feel taken care of from first inquiry to final confirmation.

Why It's Important

Great service drives repeat business, referrals, and better reviews—outcomes that matter in every hospitality niche.

How to Improve Customer Service Skills

1. Deep listening: Ask precise questions, repeat back needs, and confirm constraints before proposing options.

2. Personalize: Use names, remember preferences, and log notes so every interaction feels familiar.

3. Move fast, stay accurate: Speed helps, but correctness wins. Aim for both.

4. Know your product: Rates, policies, room types, blackout dates, amenities—master the details so answers come easy.

5. Invite feedback: Short surveys or quick check-ins reveal service gaps you can close.

How to Display Customer Service Skills on Your Resume

6. Microsoft Office

Word, Excel, Outlook, PowerPoint, Teams, and Power Automate form a toolkit for confirmations, tracking, reporting, and collaboration.

Why It's Important

You’ll draft clear confirmations, wrangle data, schedule flawlessly, and keep teams aligned without reinventing the wheel.

How to Improve Microsoft Office Skills

1. Excel depth: Pivot tables, lookups, conditional formatting, and simple macros speed up audits and reports.

2. Outlook discipline: Rules, templates, and shared calendars keep messages and holds under control.

3. Reusable Word templates: Build branded, error-proof confirmation and policy docs.

4. Automate routine: With Power Automate, trigger confirmations, log updates, and reminders from one action.

5. App integrations: Hook Outlook and Teams into your reservation systems where available.

6. Power BI/CRM Analytics: Visualize pace, pickup, and channel mix to spot trends quickly.

7. Teams rhythm: Channels for groups, quick huddles, and files in one place to cut email bloat.

How to Display Microsoft Office Skills on Your Resume

7. Salesforce

Salesforce is a cloud CRM that centralizes guest profiles, reservations, communications, and reporting—plus automations that remove repetitive tasks.

Why It's Important

With one source of truth, personalization gets easier, response times shrink, and sales follow-ups don’t slip through cracks.

How to Improve Salesforce Skills

1. Customize for reservations: Tailor objects, fields, and flows to match your booking process end to end.

2. Integrate systems: Connect Salesforce to your PMS, GDS, and payment tools so data isn’t retyped.

3. Automate touchpoints: Trigger emails or SMS for holds, confirmations, pre-arrival notes, and feedback requests.

4. Go mobile: Use the Salesforce mobile app to check and update bookings on the fly.

5. Use CRM Analytics: Analyze booking pace, segments, campaigns, and upsell results to guide action.

6. Service Cloud for support: Route cases, log SLAs, and get a 360° view to resolve issues faster.

7. Train the team: Short, role-specific sessions beat marathon trainings and stick better.

How to Display Salesforce Skills on Your Resume

8. Communication

Clear, concise, human. Whether by phone, email, or chat, you translate policies into plain language and make guests feel heard.

Why It's Important

It prevents errors, defuses tension, and builds trust—three levers that turn inquiries into bookings.

How to Improve Communication Skills

1. Active listening: Stop, paraphrase, confirm. Misunderstanding evaporates when you reflect back what you heard.

2. Be direct: Simple words, short sentences, no fuzz. Ambiguity is the enemy of speed.

3. Empathy and patience: Acknowledge frustration before giving solutions. Tone matters.

4. Professional polish: Courteous greetings, correct names, and tidy signatures carry weight.

5. Feedback mindset: Invite it, absorb it, adjust. Small tweaks compound.

6. Tool fluency: Know your PMS, GDS, and CRM so you can explain options without hedging.

7. Language skills: Add a second language if your market demands it; even basic phrases help.

How to Display Communication Skills on Your Resume

9. Time Management

Efficient reservationists map their day—handling spikes, follow-ups, and admin—without letting promises slip.

Why It's Important

It reduces wait times, preserves accuracy, and keeps the pipeline moving smoothly.

How to Improve Time Management Skills

1. Prioritize by impact: Use an Eisenhower-style approach to pick what truly moves the needle.

2. Set crisp goals: Daily targets for confirmations, callbacks, and queue time keep you honest.

3. Use the right tools: Task managers (like Asana) and schedulers (like Calendly) tame chaos.

4. Cut distractions: Batch notifications, try the Pomodoro Technique, and protect focus windows.

5. Iterate: Review what slipped and why; adjust your blocks and templates accordingly.

How to Display Time Management Skills on Your Resume

10. Problem-solving

When plans change or systems glitch, you diagnose quickly, offer workable options, and keep guests calm.

Why It's Important

It turns potential service failures into loyalty moments and keeps operations steady under stress.

How to Improve Problem-solving Skills

1. Frame the issue: Define the problem cleanly—who’s affected, what’s blocked, what the constraints are.

2. Think critically: Separate facts from assumptions. Verify before you decide.

3. Communicate options: Offer clear choices with pros, cons, and costs so guests can decide fast.

4. Learn from patterns: Keep a log of recurring problems and the fixes that worked; standardize the best ones.

5. Decide with confidence: When time is tight, pick the least risky path that meets policy and guest needs.

6. Stay informed: Follow industry updates—policy changes, tech shifts, seasonal patterns—so surprises shrink.

How to Display Problem-solving Skills on Your Resume

11. Opera PMS

OPERA PMS (now widely delivered as OPERA Cloud) is Oracle’s hotel platform for reservations, rates, inventory, and guest profiles—all in real time.

Why It's Important

It centralizes room control and guest data, speeds up check-ins and changes, and reduces friction between reservations, front desk, and revenue teams.

How to Improve Opera PMS Skills

1. Know the modules: Reservations, profiles, rates, blocks, and reports—practice the end-to-end workflows.

2. Use shortcuts and templates: Keyboard combos, rate templates, and profile defaults save minutes per booking.

3. Connect systems: Leverage integrations (CRM, channel manager, payment) to cut double entry.

4. Train regularly: Take refresher courses when new features drop; run short team drills on tricky flows.

5. Share feedback: Participate in user groups and collect internal feedback to refine processes.

How to Display Opera PMS Skills on Your Resume

12. Data Entry

Accurate, consistent entry of guest details, dates, payments, and notes into your systems—done once, checked twice.

Why It's Important

Clean data prevents billing mistakes, double bookings, and guest friction. It also powers trustworthy reporting.

How to Improve Data Entry Skills

1. Use the right software: Reservation tools (e.g., ResNexus, Booking.com’s property tools) and PMS integrations reduce manual typing.

2. Standardize formats: Shared guidelines for names, phone numbers, emails, and notes keep records uniform.

3. Templates and snippets: Text expanders like PhraseExpress speed repeat entries and reduce typos.

4. Ongoing training: Short refreshers after updates keep everyone aligned on new fields or flows.

5. Double-check policy: Peer reviews for high-value bookings or group blocks catch slipups early.

6. Keyboard literacy: Learn shortcuts and touch typing to raise speed without losing accuracy.

7. Ergonomics matter: Comfortable keyboards, proper monitor height, and a tidy layout reduce fatigue and errors.

How to Display Data Entry Skills on Your Resume