What does an Order Clerk do?

Learn all about Order Clerk duties, skills and much more. Get expert advice on how to become an Order Clerk.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

Order clerks are responsible for maintaining accurate records of customers' orders and invoices. They may also be responsible for contacting customers to obtain missing information or to answer questions about their orders. Order clerks typically work in office settings, and they may use computers to enter and track data.

Order Clerk job duties include:

  • Receives and processes customer orders.
  • Checks inventory to ensure that ordered items are available.
  • Confirms pricing and shipping information.
  • Selects items from inventory for shipment.
  • Packs items for shipment according to customer instructions.
  • Generates shipping labels and other required documentation.
  • Schedules shipments with appropriate shipping company.
  • Tracks shipments and notifies customers of expected delivery dates.
  • Resolves customer complaints related to orders.

Order Clerk Job Requirements

An Order Clerk is responsible for processing customer orders and ensuring that all required information is captured. They may also be responsible for maintaining inventory records, preparing reports, and providing customer service. A high school diploma or equivalent is typically required for this position, and some employers may require post-secondary education or certification. Previous experience in a customer service or administrative role is often required.

Order Clerk Skills

  • Communication
  • Organization
  • Time management
  • Customer service
  • Data entry
  • Microsoft Office
  • 10-key
  • Filing
  • Typing
  • Research
  • Detail oriented

Related: Top Order Clerk Skills: Definition and Examples

How to become an Order Clerk

An order clerk is responsible for taking customer orders and processing them in an accurate and timely manner. As an order clerk, you will need to have excellent communication and customer service skills. You will also need to be detail-oriented and organized in order to keep track of customer orders and ensure that they are processed correctly. If you are interested in becoming an order clerk, here are a few steps that you can take:

1. Complete a high school diploma or equivalent. While you may be able to find some entry-level positions without a high school diploma, most employers will require you to have one.

2. Consider completing a postsecondary program. While it is not required, completing a postsecondary program in business administration or a related field can give you the skills and knowledge needed to be successful in this role.

3. Gain experience in customer service or another related field. If you have experience working with customers and providing excellent service, this will put you at an advantage when applying for jobs as an order clerk.

4. Apply for jobs at businesses that accept orders from customers. Once you have found a few potential employers, submit your resume and cover letter and apply for open positions.

5. During your interview, emphasize your customer service skills and your ability to stay organized and handle multiple tasks simultaneously. If hired, start your new job and begin learning the specific processes and procedures for taking and processing customer orders.

Related: Order Clerk Resume Example

Related: Order Clerk Interview Questions (With Example Answers)