A reservation specialist is responsible for handling customer inquiries and booking reservations for a variety of businesses, including hotels, restaurants, and rental cars. They may also be responsible for managing cancellations and changes to reservations.
Reservation Specialist job duties include:
- Answer inquiries from potential customers regarding reservations and accommodations
- Assist customers with booking reservations for accommodations, transportation, and activities
- Coordinate reservations for multiple customers and groups
- Modify existing reservations as requested by customers
- Process payments and handle customer billing inquiries
- Research availability of requested accommodations and activities
- Provide information about local attractions and activities
- Make recommendations for accommodations, transportation, and activities based on customer needs
- Upsell additional products and services to customers
Reservation Specialist Job Requirements
A reservation specialist typically needs at least a high school diploma, although some jobs may require postsecondary education, and must be proficient in using computers and reservation software. They also need to have excellent customer service skills to deal with a range of customers, often during high-pressure situations. Prior experience in the hospitality industry is often required or preferred. Some employers may require certification from a professional organization such as the National Association of Reservations Agents and Executives.
Reservation Specialist Skills
- Patience
- Empathy
- Attention to detail
- Good organizational skills
- Communication skills
- Interpersonal skills
- Flexibility
- Problem-solving skills
- Stress management skills
- Time management skills
- Computer skills
Related: Top Reservation Specialist Skills: Definition and Examples
How to become a Reservation Specialist
A Reservation Specialist is responsible for handling customer inquiries and booking reservations for a variety of businesses, including hotels, airlines, and rental car companies. To become a Reservation Specialist, you will need excellent customer service skills and experience working with computers and reservation systems. Many Reservation Specialists have a high school diploma or equivalent, but some employers may prefer candidates with postsecondary education or training in customer service or the hospitality industry.
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