What does a Reservation Agent do?
Published 4 min read
A reservation agent is responsible for handling customer inquiries and booking reservations for a variety of businesses, including hotels, airlines, and rental car companies. They must be able to provide accurate information about rates, availability, and policies while maintaining a polite and professional demeanor. In some cases, reservation agents may also be responsible for handling cancellations and changes to existing reservations.
Reservation Agent job duties include:
- Answer incoming calls and provide information about the hotel, such as room availability, rates, and amenities
- Upsell hotel rooms and features to guests
- Make reservations for guests based on their needs
- Modify existing reservations as needed
- Cancel reservations as requested by guests
- Provide guests with directions to the hotel or other local attractions
- Answer questions about the hotel’s policies and procedures
- Handle guest complaints in a professional and courteous manner
- Forward messages and calls to appropriate hotel staff members
Reservation Agent Job Requirements
There are no formal education requirements for becoming a reservation agent. However, most employers prefer to hire agents with at least a high school diploma or equivalent. Many reservation agents receive on-the-job training, which typically lasts several weeks. Some employers may require agents to have previous customer service experience. There are no formal certification or licensing requirements for reservation agents.
Reservation Agent Skills
- Patience
- Empathy
- Listening
- Communication
- Organization
- Multi-tasking
- Problem-solving
- Flexibility
- Attention to detail
- Stress management
- Computer skills
Related: Top Reservation Agent Skills: Definition and Examples
How to become a Reservation Agent
A reservation agent is responsible for handling customer requests for hotel rooms, transportation, and other services. They work in the travel and hospitality industry, and must be able to provide excellent customer service. To become a reservation agent, you will need to have strong communication and organizational skills. You will also need to be familiar with the various types of reservations that are available, and be able to provide information about rates, availability, and amenities. In some cases, you may also be responsible for making recommendations about activities and attractions in the area where the hotel is located.
The first step to becoming a reservation agent is to find a position that interests you. There are many different types of reservation agents, so it is important to find one that matches your skills and interests. Once you have found a position, you will need to complete an application and submit a resume. In some cases, you may also be required to take a written examination or participate in an interview.
Once you have been hired as a reservation agent, you will need to undergo training. This training will teach you about the various types of reservations that are available, as well as how to use the computer system that is used to manage them. After completing your training, you will be ready to start taking calls from customers and booking their reservations.
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