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What does a Reservations Agent do?

Learn all about Reservations Agent duties, skills and much more. Get expert advice on how to become a Reservations Agent.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A reservations agent helps customers plan their travel by booking flights, hotels, and rental cars. They also provide information about destinations and attractions.

Reservations Agent job duties include:

  • Answer incoming calls and respond to customer requests
  • Provide customers with information about rates, availability, and amenities
  • Upsell rooms and packages to customers
  • Cross-sell other hotel services such as restaurants, spas, and event venues
  • Process customer reservations from start to finish
  • Modify existing reservations as needed
  • Cancel and rebook reservations as necessary
  • Handle customer complaints in a professional manner
  • Keep updated on hotel promotions and packages
  • Transfer calls to other departments as needed

Reservations Agent Job Requirements

A Reservations Agent is responsible for handling customer inquiries and booking hotel rooms. They must have excellent customer service skills and be able to work in a fast-paced environment. A high school diploma is typically required, and some employers may require post-secondary education or certification. Previous experience in customer service is an asset.

Reservations Agent Skills

  • Communication
  • Interpersonal skills
  • Organizational skills
  • Computer skills
  • Typing
  • Data entry
  • Problem solving
  • Multi-tasking
  • Time management
  • Customer service
  • Sales

Related: Top Reservations Agent Skills: Definition and Examples

How to become a Reservations Agent

A Reservation Agent is responsible for handling reservation requests and cancellations from customers. They are also responsible for providing information about the company’s services, rates, and policies to customers. To become a Reservation Agent, you will need to have excellent customer service skills and be able to handle customer inquiries in a professional and efficient manner. You will also need to be familiar with the company’s reservation system and be able to input customer information accurately.

Related: Reservations Agent Resume Example

Related: Reservations Agent Interview Questions (With Example Answers)