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What does a Reservations Agent do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A reservations agent helps customers plan their travel by booking flights, hotels, and rental cars. They also provide information about destinations and attractions.

Reservations Agent job duties include:

  • Answer incoming calls and respond to customer requests
  • Provide customers with information about rates, availability, and amenities
  • Upsell rooms and packages to customers
  • Cross-sell other hotel services such as restaurants, spas, and event venues
  • Process customer reservations from start to finish
  • Modify existing reservations as needed
  • Cancel and rebook reservations as necessary
  • Handle customer complaints in a professional manner
  • Keep updated on hotel promotions and packages
  • Transfer calls to other departments as needed

Reservations Agent Job Requirements

A Reservations Agent is responsible for handling customer inquiries and booking hotel rooms. They must have excellent customer service skills and be able to work in a fast-paced environment. A high school diploma is typically required, and some employers may require post-secondary education or certification. Previous experience in customer service is an asset.

Reservations Agent Skills

  • Communication
  • Interpersonal skills
  • Organizational skills
  • Computer skills
  • Typing
  • Data entry
  • Problem solving
  • Multi-tasking
  • Time management
  • Customer service
  • Sales

Related: Top Reservations Agent Skills: Definition and Examples

How to become a Reservations Agent

A Reservation Agent is responsible for handling reservation requests and cancellations from customers. They are also responsible for providing information about the company’s services, rates, and policies to customers. To become a Reservation Agent, you will need to have excellent customer service skills and be able to handle customer inquiries in a professional and efficient manner. You will also need to be familiar with the company’s reservation system and be able to input customer information accurately.

Related: Reservations Agent Resume Example

Related: Reservations Agent Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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