What does a Reservationist do?
Published 3 min read
A reservationist is responsible for maintaining and managing reservations for a company or organization. They work with customers to ensure that their needs are met and that they are satisfied with their experience.
Reservationist job duties include:
- Answer incoming calls and respond to customer requests
- Provide information about products and services
- Make recommendations and suggestions to customers
- Upsell additional products and services
- Take accurate messages and forward to appropriate staff member
- Schedule appointments and reservations
- Confirm customer details and payments
- Process cancellations and changes
- Handle customer complaints in a professional manner
Reservationist Job Requirements
There are no formal education requirements for a reservationist, although most have at least a high school diploma. Some employers may prefer candidates with some experience in customer service or the hospitality industry. There are no specific certification or licensing requirements for reservationists.
Reservationist Skills
- Organized
- Communication Skills
- Multi-tasking
- Customer Service
- Attention to Detail
- Flexibility
- Patience
- Thoroughness
- Problem Solving
- Time Management
- Computer Skills
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How to become a Reservationist
A reservationist is responsible for making and managing hotel reservations for guests. They liaise with hotel staff to ensure that rooms are available and that guests have a pleasant stay. To become a reservationist, you will need excellent customer service skills and experience in the hospitality industry.
The first step to becoming a reservationist is to gain experience in the hospitality industry. This can be done by working in customer service roles or in other positions such as front desk clerk, concierge, or housekeeping. Once you have gained some experience, you can then start applying for jobs as a reservationist.
When applying for jobs, it is important to highlight your customer service skills and any relevant experience you have in the hospitality industry. Employers will also be looking for candidates who are organized and detail-oriented, as they will need to manage a large number of reservations.
Once you have secured a job as a reservationist, it is important to provide excellent customer service to guests. This includes being polite and helpful when taking reservations, and following up with guests to ensure that their stay is going well. It is also important to keep up-to-date with changes in the hotel’s availability, so that you can accurately advise guests on room availability.
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