What does a Quality Coordinator do?

Learn all about Quality Coordinator duties, skills and much more. Get expert advice on how to become a Quality Coordinator.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A quality coordinator is responsible for ensuring that products and services meet customer expectations. They develop and implement quality control systems, conduct audits, and train employees on quality standards. Quality coordinators also investigate customer complaints and work to resolve them.

Quality Coordinator job duties include:

  • Develops and implements quality control policies and procedures
  • Oversees the inspection of products and materials
  • Ensures that products and materials meet all required standards
  • Coordinates quality control activities with other departments
  • Keeps records of all quality control activities
  • Investigates complaints about products or materials
  • Recommends improvements to policies and procedures
  • Trains new employees in quality control procedures
  • Performs regular audits of quality control activities
  • Provides reports on quality control activities to management

Quality Coordinator Job Requirements

A Quality Coordinator typically needs a high school diploma, although some jobs may require postsecondary education, and must complete on-the-job training. Some Quality Coordinators may need to be certified through the American Society for Quality (ASQ). Experience in the field is also helpful. Quality Coordinators typically work in an office setting, but may also spend time on the production floor. They work closely with other members of the quality team, as well as with production staff.

Quality Coordinator Skills

  • Quality Control
  • Quality Assurance
  • Testing
  • Documentation
  • Process Improvement
  • Problem Solving
  • Communication
  • Data Analysis
  • Project Management
  • Training
  • Auditing

Related: Top Quality Coordinator Skills: Definition and Examples

How to become a Quality Coordinator

A quality coordinator is a professional who helps to ensure that products and services meet high standards of quality. There are many ways to become a quality coordinator, but most people start by working in a related field such as quality assurance or quality control. Quality coordinators typically have at least a bachelor's degree in a relevant field, although some employers may prefer candidates with master's degrees or higher. In addition to formal education, quality coordinators must also have strong analytical and problem-solving skills. They must be able to identify potential problems and develop creative solutions to address them. Quality coordinators must also be excellent communicators, as they often need to interact with other professionals in order to resolve issues.

Related: Quality Coordinator Resume Example

Related: Quality Coordinator Interview Questions (With Example Answers)