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What does a Quality Assurance do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A quality assurance specialist is responsible for ensuring that products and services meet all company and customer standards. They may develop quality control plans, conduct audits, and review production processes. Quality assurance specialists may also be responsible for training employees on quality control procedures.

Quality Assurance job duties include:

  • Conducting quality assurance audits
  • Investigating customer complaints
  • Identifying and resolving production problems
  • Implementing quality control programs
  • Documenting quality control activities
  • Maintaining quality assurance records
  • Training new employees in quality control procedures
  • Monitoring compliance with company quality standards
  • Coordinating with other departments to resolve quality issues
  • Reporting on quality assurance activities

Quality Assurance Job Requirements

There are a few job requirements for a Quality Assurance position. A Quality Assurance Analyst must have a minimum of a Bachelor's degree in computer science or related field. They must also have at least two years experience in software quality assurance and testing. In addition, they must be able to create and execute test plans, as well as document and track defects. Certification in software testing is also preferred.

Quality Assurance Skills

  • Analytical skills
  • Attention to detail
  • Communication skills
  • Creativity
  • Flexibility
  • Interpersonal skills
  • Leadership
  • Management skills
  • Organizational skills
  • Problem-solving skills
  • Project management skills
  • Teamwork

Related: Top Quality Assurance Skills: Definition and Examples

How to become a Quality Assurance

There are many steps to becoming a quality assurance professional. The most important step is to get the proper education and training. There are many accredited online and offline programs that offer quality assurance training. Once you have completed a program, you should sit for and pass the Quality Assurance Certification Exam. After passing the exam, you will be well on your way to becoming a quality assurance professional.

The most important trait of a quality assurance professional is attention to detail. Quality assurance professionals must be able to identify even the smallest of errors and correct them. They must also have excellent communication skills in order to effectively communicate with other members of the team.

If you are interested in becoming a quality assurance professional, start by completing a quality assurance training program. With the proper education and training, you will be well on your way to a successful career in quality assurance.

Related: Quality Assurance Resume Example

Related: Quality Assurance Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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