What does a Quality Assurance Director do?

Learn all about Quality Assurance Director duties, skills and much more. Get expert advice on how to become a Quality Assurance Director.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A quality assurance director is responsible for ensuring that products and services meet customer expectations and requirements. They develop and implement quality control plans, conduct audits, and create reports to identify areas needing improvement. Quality assurance directors also work with other departments to ensure that quality standards are met throughout the organization.

Quality Assurance Director job duties include:

  • Develops and implements quality assurance policies and procedures
  • Reviews and approves quality assurance plans
  • Monitors compliance with quality assurance policies and procedures
  • Conducts audits of products, processes, and systems
  • Investigates customer complaints and initiates corrective action as necessary
  • Works with suppliers to ensure that materials meet specifications
  • Trains employees in quality assurance procedures
  • Develops and implements quality improvement programs
  • Maintains records of quality assurance activities

Quality Assurance Director Job Requirements

A Quality Assurance Director typically has a bachelor's degree in quality assurance or a related field, as well as experience working in quality assurance. In some cases, a master's degree may be required. Certification from a professional organization, such as the American Society for Quality, is also often required.

Quality Assurance Director Skills

  • Quality assurance
  • Management
  • Communication
  • Organization
  • Planning
  • Problem solving
  • Critical thinking
  • Decision making
  • Time management
  • Presentation skills
  • Negotiation skills

Related: Top Quality Assurance Director Skills: Definition and Examples

How to become a Quality Assurance Director

There is no one specific path to becoming a Quality Assurance Director. However, there are certain skills and experience that will help you succeed in this role. Firstly, you should have extensive experience working in quality assurance or a related field. This will give you the necessary knowledge to effectively manage a quality assurance team. Secondly, you should be an excellent communicator and have strong leadership skills. This will enable you to effectively lead your team and ensure that quality standards are met. Finally, you should be highly organized and detail-oriented. This will help you to develop and implement effective quality assurance procedures.

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