What does a Front Desk Clerk do?
Published 3 min read
A front desk clerk is responsible for handling guest check-ins and check-outs, answering guest questions, and providing information about the hotel and its amenities. They may also be responsible for taking reservations over the phone or online.
Front Desk Clerk job duties include:
- Greet guests and check them in
- Answer guest questions and address concerns
- Handle guest requests
- Keep track of room availability and reservations
- Process payments
- Coordinate with other departments to ensure guest satisfaction
- Maintain cleanliness and organization at the front desk
- Monitor security cameras
- Update guest profiles
Front Desk Clerk Job Requirements
Most front desk clerk positions only require a high school diploma or equivalent, although some hotels may prefer applicants with postsecondary education, such as an associate degree in hospitality management. Certification through the American Hotel & Lodging Educational Institute (AHLEI) is also available and may be required by some employers. Prior experience working in customer service is generally required or preferred.
Front Desk Clerk Skills
- Communication
- Organization
- Customer service
- Problem solving
- Multi-tasking
- Attention to detail
- Flexibility
- Patience
- Computer skills
- Typing skills
- Data entry
Related: Top Front Desk Clerk Skills: Definition and Examples
How to become a Front Desk Clerk
A front desk clerk is the first point of contact for guests at a hotel, and as such, plays an important role in the guest experience. The following are tips on how to become a front desk clerk:
1. Greet guests with a warm and friendly smile. This sets the tone for the entire guest experience.
2. Be efficient and organized when checking guests in and out. This will help to keep the line moving and avoid any delays or frustration for guests.
3. Be knowledgeable about the hotel property and its amenities. Guests will often have questions about things like where to eat or what time the pool closes, so it’s important to be able to provide them with accurate information.
4. Be proactive in addressing any guest concerns or complaints. By taking care of problems immediately, you can help to ensure a positive experience for all guests.
5. Thank guests for their business and invite them back again. A sincere thank you can go a long way in making guests feel valued and appreciated.
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