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What does a Front Desk Associate do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A front desk associate is responsible for greeting guests, checking them in, and answering any questions they may have. They are also responsible for handling any complaints or concerns that guests may have.

Front Desk Associate job duties include:

  • Greet guests and check them in
  • Answer phone calls and direct calls to the appropriate party
  • Schedule appointments and take messages
  • Handle guest inquiries and requests
  • Process payments
  • Monitor guest activity and call for assistance when needed
  • Keep front desk area clean and organized
  • Follow all company policies and procedures
  • Perform other duties as assigned

Front Desk Associate Job Requirements

Most front desk associate positions only require a high school diploma or equivalent, although some may prefer candidates with some college coursework or a degree. Certification is not typically required, although completing a certified hospitality training program may give candidates a leg up on the competition. Prior experience working in customer service or the hospitality industry is generally required or preferred.

Front Desk Associate Skills

  • Answering phones
  • Scheduling appointments
  • Greeting patients
  • Updating patient records
  • Collecting co-pays
  • Scanning documents into EHR
  • Verifying insurance benefits
  • Checking patients in/out
  • Filing paperwork
  • Stocking supplies
  • Cleaning

Related: Top Front Desk Associate Skills: Definition and Examples

How to become a Front Desk Associate

A Front Desk Associate is responsible for providing excellent customer service to guests at a hotel. They are the first point of contact for guests and are often responsible for handling check-in and check-out procedures, as well as answering any questions that guests may have about the hotel or its amenities.

To become a Front Desk Associate, it is important to have excellent customer service skills and be able to remain calm and professional in high-pressure situations. It is also helpful to have basic knowledge of hotel policies and procedures. Many Front Desk Associates have previous experience working in customer service roles.

If you are interested in becoming a Front Desk Associate, the best way to start is by finding a hotel that is hiring and submitting an application. Once you have been hired, you will likely receive on-the-job training from more experienced employees. With hard work and dedication, you can become a Front Desk Associate and provide excellent customer service to guests at a hotel.

Related: Front Desk Associate Resume Example

Related: Front Desk Associate Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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