What does a Front Desk Attendant do?
Published 3 min read
A front desk attendant is responsible for greeting guests, checking them in and out of the hotel, and answering any questions they may have. They may also be responsible for handling phone calls and taking messages.
Front Desk Attendant job duties include:
- Greeting guests and checking them in
- Answering phones and taking messages
- Handling guest inquiries and requests
- Processing payments
- Managing reservations
- Keeping track of room availability
- Coordinating with other departments as needed
- Maintaining a clean and organized front desk area
- Providing excellent customer service at all times
Front Desk Attendant Job Requirements
Most front desk attendant positions only require a high school diploma or equivalent, although some may prefer candidates with postsecondary education. Certification is not typically required, but completing a short-term training program may give candidates a competitive edge. Prior experience working in customer service is also beneficial. Front desk attendants must be able to stand for long periods of time and lift up to 25 pounds. They should also have excellent communication and interpersonal skills.
Front Desk Attendant Skills
- Welcoming
- Checking in
- Answering phones
- Scheduling
- Taking payments
- Making reservations
- Directing guests
- Providing information
- Problem solving
- Multitasking
- Customer service
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How to become a Front Desk Attendant
A front desk attendant is the first person that a customer or client will see when they enter a business, so it’s important to make a good impression. Here are a few tips on how to become a front desk attendant:
1. Greet customers and clients with a smile and friendly demeanor. This is your opportunity to set the tone for their entire experience at the business.
2. Be efficient and organized. Customers and clients will appreciate if you can help them quickly and efficiently.
3. Be knowledgeable about the business. Customers and clients may have questions, so it’s important that you know the answers or where to find them.
4. Keep the area clean and presentable. First impressions are everything, so make sure the front desk area is tidy and inviting.
5. Be professional at all times. Even when things are busy or there are stressful situations, remain calm and polite.
By following these tips, you can be sure to make a great impression as a front desk attendant and provide excellent customer service.
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