What does a Front Desk Assistant do?
Published 3 min read
A front desk assistant is responsible for greeting guests, answering phones, and providing administrative support. They may also be responsible for scheduling appointments and taking payments.
Front Desk Assistant job duties include:
- Greeting customers and visitors
- Answering phone calls and routing them to the appropriate party
- Accepting and processing customer payments
- Scheduling appointments and managing calendars
- Arranging for transportation and hotel accommodations
- Coordinating conference room reservations
- Managing office supplies
- Assisting with event planning
- Performing basic bookkeeping tasks
Front Desk Assistant Job Requirements
Most front desk assistant positions only require a high school diploma or equivalent, although some may prefer candidates with some postsecondary education. Certification is not typically required, although completing a certification program in medical office administration or a related field can give candidates a competitive edge. Prior experience working in an administrative role in a medical office is also helpful but not always required.
Front Desk Assistant Skills
- Answering phones
- Scheduling appointments
- Greeting clients
- Taking payments
- Cancelling appointments
- Rescheduling appointments
- Answering questions
- Referring clients to other staff
- Typing
- Filing
- Emailing
Related: Top Front Desk Assistant Skills: Definition and Examples
How to become a Front Desk Assistant
Working as a front desk assistant can be a very rewarding experience. You will be the first point of contact for many people and you will have the opportunity to help them with their needs. Here are some tips on how to become a front desk assistant:
1. Greet each person with a smile and try to be as friendly as possible. People will remember you if you are nice to them.
2. Be efficient in your work. People will appreciate it if you can help them quickly and efficiently.
3. Pay attention to detail. This is important in order to avoid making mistakes.
4. Be organized. This will help you keep track of everything that is going on and make sure that nothing is forgotten.
5. Be flexible. Things can change quickly at a front desk and you need to be able to adapt to the situation.
6. Have a positive attitude. Even if things are not going well, try to remain positive and helpful.
7. Be proactive. If you see something that needs to be done, do it instead of waiting for someone else to do it.
8. Be patient. Some people may be difficult to deal with but it is important to remain patient and polite.
9. Take pride in your work. Remember that you are representing the company and you should always do your best
Related: Front Desk Assistant Resume Example
Related: Front Desk Assistant Interview Questions (With Example Answers)