What does a Front Desk Manager do?
Published 3 min read
A front desk manager is responsible for the overall operation of the front desk, including supervising front desk staff, handling guest check-ins and check-outs, and managing reservations. They may also be responsible for handling customer complaints and resolving any issues that arise.
Front Desk Manager job duties include:
- Greeting guests and checking them in
- Assigning rooms and handing out keys
- Answering phone calls and responding to guest inquiries
- Processing payments and handling guest accounts
- Coordinating with other departments to ensure smooth operations
- Monitoring the activities at the front desk and providing assistance as needed
- Training and supervising front desk staff
- Handling complaints and resolving issues
- Maintaining cleanliness and orderliness at the front desk area
- Ensuring compliance with hotel policies and procedures
Front Desk Manager Job Requirements
Most front desk manager positions require at least a high school diploma, although some may prefer or require postsecondary education, such as an Associate’s degree in business administration or a related field. Certification through the Hotel Association of North America is also beneficial and may be required by some employers. Front desk manager positions typically require at least two years of experience working in a hotel or a related industry, such as customer service, sales, or hospitality.
Front Desk Manager Skills
- Communication
- Organization
- Customer service
- Problem solving
- Multi-tasking
- Attention to detail
- Flexibility
- Patience
- Stress management
- Computer skills
- Leadership
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How to become a Front Desk Manager
The front desk manager is the face of the company. They are responsible for greeting customers, answering phones, and handling customer inquiries. They may also be responsible for scheduling appointments, taking payments, and managing office supplies. To become a front desk manager, you will need to have excellent customer service skills and be able to multitask. You will also need to be organized and have good time management skills.
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