What does a Desktop Analyst do?
Published 3 min read
A desktop analyst provides support for computer systems within an organization. They are responsible for troubleshooting hardware and software issues, as well as providing training and support to users.
Desktop Analyst job duties include:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and resolving hardware or software faults
- Supporting the roll-out of new applications
- Setting up new users' accounts and profiles and dealing with password issues
- Responding to breakdowns
- Investigating, diagnosing and solving computer software and hardware faults
- Logging, prioritising and resolving user help requests
- Undertaking small-scale projects as directed by the Systems Manager
Desktop Analyst Job Requirements
Education: A desktop analyst typically has an associate's degree in computer science or a related field.
Certification: Although not required, certification from organizations such as CompTIA and the Microsoft Certified Professional program can give a desktop analyst a competitive edge.
Experience: Most employers prefer candidates with at least two years of experience working in a technical support role.
Desktop Analyst Skills
- Excellent communication skills
- Good organizational skills
- Attention to detail
- Analytical skills
- Problem-solving skills
- Patience
- Creativity
- Technical skills
- Customer service skills
- Interpersonal skills
Related: Top Desktop Analyst Skills: Definition and Examples
How to become a Desktop Analyst
A desktop analyst is responsible for the support and maintenance of computer systems. They install and configure software, troubleshoot hardware and software issues, and provide training and support to users.
To become a desktop analyst, you will need to have strong technical skills and knowledge of computer systems. You should be able to work independently and be able to troubleshoot problems quickly. It is also important to be able to communicate effectively with users, as you will be providing them with support and training.
If you are interested in becoming a desktop analyst, there are a few things you can do to get started. Firstly, consider completing a degree or certificate in information technology or a related field. This will give you the technical skills and knowledge required for the role. Secondly, gain some experience working with computer systems in a customer service or technical support role. This will help you develop the necessary people skills for the job. Finally, stay up-to-date with new technologies and trends in the IT industry so that you can provide the best possible support to users.
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