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CVS Pharmacy Operations Manager Resume Examples

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Updated 9 min read

This article will provide guidance on how to create a resume for CVS as a Pharmacy Operations Manager. It will explain the key areas of focus that should be addressed in the resume, such as relevant experience, qualifications, and skills. Additionally, it will offer tips on how to best showcase these qualities in order to maximize the chances of being hired.

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CVS Pharmacy Operations Manager Resume Example

Mayola Thanos, Pharmacy Operations Manager


(525) 415-9505

Omaha, NE

Professional Summary

As a Pharmacy Operations Manager with over 6 years of experience, I have a proven track record of driving operational excellence for pharmacy services. I have extensive experience leading diverse teams and managing a variety of pharmacy functions, including purchasing, inventory management, regulatory compliance, and customer service. I have a comprehensive understanding of the healthcare industry and possess excellent organizational, communication, and problem-solving skills. I have successfully implemented innovative processes and procedures to streamline operations, improve efficiency, and reduce costs. I am passionate about providing excellent customer service and creating a positive work environment for employees.

Work Experience

Pharmacy Operations Manager at Walgreens, NE

Jan 2023 - Present

  • Led the successful launch of a new prescription drug ordering system at Walgreens, NE, which increased efficiency and accuracy by 30%, resulting in an annual cost savings of $50,000.
  • Developed and implemented a training program for pharmacy staff, leading to a 20% decrease in medication errors and an increase in customer satisfaction.
  • Established a system of inventory tracking and management, resulting in a 40% reduction in drug shortages and an increase in customer service ratings by 20%.

Senior Pharmacy Operations Manager at CVS Health, NE

Aug 2021 - Nov 2022

  • Developed and implemented a new training program for pharmacy staff that resulted in a 5% increase in customer satisfaction ratings.
  • Streamlined pharmacy operations, resulting in an 8% reduction in labor costs and a 10% increase in efficiency.
  • Led the implementation of a new electronic medical records system that improved accuracy of prescription information by 15%.

Pharmacy Operations Supervisor at Nebraska Medicine, NE

Sep 2017 - Jun 2021

  • Developed and implemented a comprehensive inventory management system, resulting in a 25% reduction in expired medications and a 10% increase in revenue for Nebraska Medicine.
  • Led the pharmacy operations team to achieve a 98% customer satisfaction rating for medication delivery services.
  • Established an automated workflow process that reduced manual labor by 50%, allowing the pharmacy operations team to focus on higher-value tasks.


Bachelor of Science in Pharmacy Operations Management at Creighton University, Omaha, NE

Aug 2012 - May 2017

Relevant Coursework: Pharmaceutical Regulatory Affairs, Pharmaceutical Quality Assurance, Pharmaceutical Compounding, Pharmaceutical Product Development, Pharmaceutical Economics and Finance.


  • Leadership
  • Organizational skills
  • Communication
  • Problem-solving
  • Financial management
  • Regulatory compliance
  • Quality assurance


  • Certified Pharmacy Operations Manager (CPOM)
  • Professional Certificate in Pharmaceutical Supply Chain Management

Tips for Writing a Better CVS Pharmacy Operations Manager Resume

1. Highlight Your Experience: Make sure to include any experience you have related to CVS Pharmacy operations management. This could include managing a retail pharmacy, working in customer service, or overseeing inventory management.

2. Use Specific Keywords: When describing your skills and experiences, use specific words that are related to the job you are applying for. For example, if you’re applying for a position as an operations manager at CVS Pharmacy, make sure to mention words such as “inventory management” or “customer service” instead of more general terms.

3. Format Your Resume Properly: It is important to make sure your resume is formatted properly and looks professional so that it stands out from other applicants. Use standard fonts like Times New Roman or Arial, and keep the font size between 10-12 points. Also make sure there is plenty of white space throughout the document so that it is easy to read.

4. Include Relevant Skills: Make sure to include any relevant skills you have such as customer service, data analysis, problem solving, communication, and time management that would be beneficial for the job you are applying for.

5. Quantify Your Accomplishments: Whenever possible, quantify your accomplishments on your resume by including metrics such as percentages or dollar amounts whenever appropriate. This will help demonstrate how successful you have been in past positions and give potential employers a better understanding of what results you can bring to their organization.

Related: Pharmacy Manager Resume Examples

Key Skills Hiring Managers Look for on CVS Pharmacy Operations Manager Resumes

Incorporating keywords from the job description into your resume and cover letter is essential when applying for a Pharmacy Operations Manager opportunity at CVS. This is because the company uses an Applicant Tracking System (ATS) to filter applicants based on their resumes. The ATS will search for specific words, phrases, and qualifications related to the job posting, so it is important to use the same language that CVS used in its job description. By including keywords from the job description throughout your resume and cover letter, you can ensure that your application stands out in the crowd and has a better chance of being seen by hiring managers.

When applying for a pharmacy operations manager position at CVS, you may encounter common skills and key terms such as those listed below.

Key Skills and Proficiencies
Pharmacy OperationsRegulatory Compliance
Inventory ManagementQuality Assurance
Risk ManagementStaff Supervision
Financial ManagementProcess Improvement
Customer ServiceData Analysis
Strategic PlanningProject Management
Team BuildingProblem Solving
Communication SkillsLeadership
Time ManagementDecision Making
Medication Therapy ManagementDrug Interactions and Contraindications
Dispensing MedicationsDocumentation

Related: Pharmacy Manager Skills: Definition and Examples

Common Action Verbs for CVS Pharmacy Operations Manager Resumes

Finding different action verbs to use on a resume can be difficult, as resumes are often filled with words like "managed" and "oversaw". However, varying the verbs used is important in order to create an effective and impactful CVS Pharmacy Operations Manager Resume. Different action verbs can help to make the resume more interesting and demonstrate the applicant's skills in a clear and concise way. Examples of other verbs that could be used include "coached", "mentored", "trained", "directed", or "scheduled". Using these types of action-oriented words can help make an applicant stand out from the crowd.

To give you an advantage in the job search, we've put together a list of powerful action verbs to help strengthen your resume and increase your chances of landing that next interview:

Action Verbs

Related: What does a Pharmacy Manager do?

Editorial staff

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Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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