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Walgreens Pharmacy Operations Manager Resume Examples

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 11 min read

Discover the key elements and best practices for crafting a compelling resume that will impress hiring managers and secure your dream job as a Pharmacy Operations Manager at Walgreens. In this article, we will delve into essential skills, experiences, and achievements to highlight in your resume to demonstrate your expertise in pharmacy operations, leadership abilities, customer service excellence, and regulatory compliance knowledge. Learn how to effectively showcase your professional background and tailor your resume specifically for the Walgreens Pharmacy Operations Manager role to ensure you stand out among the competition.

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Walgreens Pharmacy Operations Manager Resume Example

Alicia Garnham, Pharmacy Operations Manager


(432) 285-9575

1234 Maple Street, Richmond, VA 23220

Professional Summary

With over 5 years of experience as a Pharmacy Operations Manager, I have consistently demonstrated strong leadership and organizational skills in overseeing the daily operations of a busy pharmacy. I have been successful in implementing efficient systems and processes to optimize workflow, reduce medication errors, and increase patient satisfaction. My background includes managing inventory, budgets, and staff, as well as collaborating with healthcare professionals to ensure the highest quality of patient care. I have a proven track record in driving improvements in operational efficiency, revenue growth, and regulatory compliance, making me a valuable asset to any pharmacy team.

Work Experience

Pharmacy Operations Manager at CVS Health, VA

Nov 2022 - Present

  • Successfully implemented a pharmacy automation system that increased prescription fulfillment efficiency by 40%, reducing wait times for customers and improving overall satisfaction rates.
  • Streamlined inventory management processes, resulting in a 20% reduction in overstock and a 15% decrease in stockouts, leading to improved customer service and reduced operational costs.
  • Led a team of 12 pharmacists and technicians in achieving a 98% accuracy rate in dispensing medications, surpassing the company's target of 97% and contributing to enhanced patient safety.
  • Developed and executed a comprehensive employee training program, resulting in a 30% increase in staff certifications and a 25% reduction in onboarding time for new hires.

Assistant Pharmacy Operations Manager at Walgreens Boots Alliance, VA

Sep 2018 - Sep 2022

  • Successfully streamlined pharmacy operations by implementing new inventory management system, resulting in a 20% reduction in stock discrepancies and a 15% decrease in annual inventory costs.
  • Coordinated with the store management team to launch a medication synchronization program, increasing patient adherence rates by 25% and improving overall customer satisfaction scores by 10%.
  • Led a team of 12 pharmacy technicians and interns, providing training and guidance that contributed to a 30% increase in staff productivity and a 40% reduction in medication dispensing errors.
  • Developed and executed targeted marketing campaigns for flu shots and other immunizations, resulting in a 35% increase in vaccination rates and a 20% boost in pharmacy revenue during peak seasons.


Bachelor of Science in Pharmacy Management at Virginia Commonwealth University, Richmond, VA

Sep 2013 - May 2018

Relevant Coursework: Pharmacology, Pharmaceutical Calculations, Pharmacy Law and Ethics, Medication Therapy Management, Pharmacoeconomics, Pharmacy Practice Management, Healthcare Systems, and Quality Assurance.


  • Pharmaceutical knowledge
  • Inventory management
  • Regulatory compliance
  • Staff supervision and training
  • Customer service skills
  • Financial management and budgeting
  • Process improvement and optimization


  • Certified Pharmacy Operations Manager (CPOM)
  • Board Certified in Medication Therapy Management (BCMTMS)

Tips for Writing a Better Walgreens Pharmacy Operations Manager Resume

1. Start with a strong objective statement: Your objective statement should grab the attention of the hiring manager by showcasing your skills, experience, and commitment to excellence in pharmacy operations management. Be specific about your goals and how they align with the company's objectives.

2. Tailor your resume to the job description: Read the job posting carefully and make sure your resume highlights the specific skills and qualifications mentioned in it. Use relevant keywords from the job description throughout your resume to increase its visibility during an applicant tracking system (ATS) scan.

3. Focus on achievements and quantifiable results: Instead of simply listing your responsibilities at previous jobs, focus on what you achieved in those roles. Quantify these accomplishments whenever possible – for example, "Increased prescription volume by 15% within six months" or "Reduced medication errors by 20% through improved processes."

4. Highlight relevant certifications and training: As a pharmacy operations manager, you'll need to be familiar with various regulations and industry best practices. Include any relevant certifications, such as Certified Pharmacy Technician (CPhT), Certified Professional in Healthcare Quality (CPHQ), or Six Sigma Green Belt.

5. Showcase leadership skills: A successful Walgreens Pharmacy Operations Manager must be able to lead a team effectively while maintaining high levels of customer service and compliance with regulations. Highlight any instances where you've demonstrated leadership qualities or managed a team successfully.

6. Emphasize technical proficiency: In addition to pharmaceutical knowledge, pharmacy operations managers must also be proficient in using various software programs for inventory management, data analysis, and scheduling. List any relevant software tools you're familiar with on your resume.

7. Keep it concise and well-organized: Your resume should be no longer than one page if possible, clearly organized into sections such as Objective, Experience, Education, Skills/Certifications, etc., with bullet points used for easy readability.

8. Proofread thoroughly: Proper grammar and spelling are crucial for a professional resume. Double-check your work, and consider asking a friend or colleague to review it as well.

9. Use a professional format and design: Your resume should be visually appealing and easy to read. Stick to simple fonts, such as Arial or Times New Roman, and avoid using excessive colors or graphics.

10. Include relevant volunteer work or internships: If you have any experience in pharmacy-related volunteer work or internships, include these on your resume as well. This can help demonstrate your passion for the field and showcase additional skills that may not have been covered in previous positions.

Related: Pharmacy Manager Resume Examples

Key Skills Hiring Managers Look for on Walgreens Pharmacy Operations Manager Resumes

Incorporating keywords from the job description when applying for a Pharmacy Operations Manager position at Walgreens is crucial, as the company utilizes Applicant Tracking Systems (ATS) to filter and rank candidates. These systems are designed to scan resumes and cover letters for specific keywords related to skills, qualifications, and experiences mentioned in the job posting. By including these relevant terms in your application materials, you increase your chances of being identified as a strong candidate by the ATS, which can ultimately lead to an interview opportunity. In essence, tailoring your resume and cover letter to match the requirements stated in the job description is essential for standing out among other applicants and advancing through Walgreens' hiring process.

When applying for pharmacy operations manager positions at Walgreens, you may encounter common skills and key terms such as inventory management, regulatory compliance, staff supervision, workflow optimization, and customer service.

Key Skills and Proficiencies
Pharmaceutical knowledgeInventory management
Quality assuranceRegulatory compliance
Staff supervision and trainingBudgeting and financial management
Pharmacy software proficiencyCustomer service skills
Medication dispensing accuracyWorkflow optimization
Drug utilization review (DUR)Interpersonal communication skills
Problem-solving abilitiesTime management and organization skills
Team leadership and motivationRisk management
Strategic planning and implementationPerformance evaluation and improvement
Conflict resolutionAdaptability to industry changes
Project managementHealthcare industry knowledge

Related: Pharmacy Manager Skills: Definition and Examples

Common Action Verbs for Walgreens Pharmacy Operations Manager Resumes

Crafting a resume for the position of Walgreens Pharmacy Operations Manager requires careful attention to detail, particularly when it comes to selecting appropriate action verbs. Using varied and powerful action verbs is crucial in creating an impressive resume, as they help to convey your skills and achievements effectively. However, finding different action verbs can be quite challenging, as many job seekers tend to overuse common terms like "managed" or "led." To make your Walgreens Pharmacy Operations Manager Resume stand out, it is essential to incorporate a diverse range of action verbs that demonstrate your ability to oversee operations, lead teams, drive efficiency, and ensure customer satisfaction. This will not only showcase your expertise but also help you make a strong impression on potential employers.

To provide you with a competitive advantage, we have assembled a list of impactful action verbs that can enhance your resume and secure your next interview:

Action Verbs

Related: What does a Pharmacy Manager do?

Editorial staff

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Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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