What does an IT Support do?

Learn all about IT Support duties, skills and much more. Get expert advice on how to become an IT Support.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

An IT Support is responsible for providing technical assistance to computer users. They answer questions and solve problems related to computer hardware, software, and networks.

IT Support job duties include:

  • Providing support for computer hardware and software
  • Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Installing, configuring, and maintaining network hardware and software
  • Monitoring network to ensure security and availability to authorized users
  • Evaluating and implementing new technology
  • Coordinating work with vendors and other IT personnel
  • Providing training and support to users
  • Generating reports on network utilization and performance
  • Maintaining documentation of network design, configuration, and standards

IT Support Job Requirements

An IT Support job typically requires a college degree in computer science or a related field. Many employers also require certification, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Experience is also important, and many IT Support jobs require at least two years of experience working in a customer service or technical support role.

IT Support Skills

  • Troubleshooting
  • Networking
  • Operating Systems
  • Security
  • Databases
  • Virtualization
  • Cloud Computing
  • Storage
  • Backup
  • Disaster Recovery
  • Help Desk

Related: Top IT Support Skills: Definition and Examples

How to become an IT Support

The role of an IT support technician is to provide assistance to computer users. They are responsible for solving hardware and software problems, as well as providing training and support to users. There is no one specific path to becoming an IT support technician, but there are a few things that will help you on the way.

First, it is important to have a strong foundation in computer science. This will give you the technical skills needed to troubleshoot and solve problems. Secondly, good customer service skills are essential. You will be dealing with customers who may be frustrated or angry, so being able to diffuse situations and provide excellent customer service is key.

Finally, continuing education is important for IT support technicians. Technology is constantly changing, so it is important to keep up with the latest trends and developments. Many employers offer continuing education opportunities for their employees, so take advantage of these if they are available.

If you have the technical skills and aptitude, combined with strong customer service skills, then a career in IT support may be right for you. With some dedication and hard work, you can become an expert in the field and help others solve their computer problems.

Related: IT Support Resume Example

Related: IT Support Interview Questions (With Example Answers)