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What does a Customer Support Manager do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A customer support manager is responsible for ensuring that customers are satisfied with a company's products and services. They may interact with customers directly or indirectly, and may be responsible for managing a team of customer service representatives.

Customer Support Manager job duties include:

  • Act as the first point of contact for customers with questions or issues
  • Handle customer inquiries and complaints
  • Provide customers with information about products and services
  • Resolve customer complaints via phone, email, or chat
  • Forward customer feedback and suggestions to relevant departments
  • Train customer service representatives on company policies and procedures
  • Monitor customer service representatives’ performance
  • Stay up-to-date on company products and services
  • Generate reports on customer satisfaction

Customer Support Manager Job Requirements

The job requirements for a Customer Support Manager vary depending on the company. However, most companies require their Customer Support Manager to have a Bachelor's degree in a related field, such as Business Administration or Communications. Additionally, many companies prefer to hire Customer Support Managers who have previous experience working in customer service or a related field. Some companies may also require their Customer Support Manager to be certified in customer service or a related area.

Customer Support Manager Skills

  • Patience
  • Empathy
  • Communication
  • Organization
  • Multi-tasking
  • Problem-solving
  • Decision-making
  • Stress management
  • Flexibility
  • Attention to detail
  • Customer service

Related: Top Customer Support Manager Skills: Definition and Examples

How to become a Customer Support Manager

A Customer Support Manager is responsible for ensuring that customers are satisfied with a company’s products and services. They work closely with customer service representatives and other employees to resolve customer issues and improve the customer experience.

To become a Customer Support Manager, you will need to have excellent communication and interpersonal skills. You must be able to effectively manage and motivate a team of customer service representatives. It is also important to have strong problem-solving skills and be able to think creatively to resolve customer issues.

If you have the necessary skills and qualifications, you can apply for a Customer Support Manager position at a company of your choice. Alternatively, you can also complete a Customer Service Management program at a college or university.

Related: Customer Support Manager Resume Example

Related: Customer Support Manager Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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