Log InSign Up
Article

What does an IT Support Specialist do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

An IT support specialist is responsible for providing technical assistance to computer users. They answer questions and solve problems related to computer hardware, software, and networking. They may also provide training to users on how to use specific software or hardware.

IT Support Specialist job duties include:

  • Providing technical support for computer systems and applications
  • Responding to user inquiries via phone, email, or in person
  • Diagnosing and resolving technical issues
  • Installing and configuring computer hardware, software, systems, and networks
  • Monitoring and maintaining computer systems and networks
  • Troubleshooting system and network problems
  • Repairing and replacing equipment as necessary
  • Training users on new computer systems and software
  • Managing user accounts and permissions

IT Support Specialist Job Requirements

An IT support specialist typically needs at least an associate's degree in computer science or a related field, although some jobs may require a bachelor's degree. Certification from companies such as Microsoft, Apple, and Cisco is often preferred or required. IT support specialists typically have one to three years of experience working in the IT field before being promoted to a specialist role.

IT Support Specialist Skills

  • Troubleshooting
  • Diagnosing
  • Technical Support
  • Help Desk Support
  • Customer Service
  • ITIL
  • Active Directory
  • Microsoft Exchange
  • Windows Server
  • DNS
  • DHCP

Related: Top IT Support Specialist Skills: Definition and Examples

How to become an IT Support Specialist

An IT Support Specialist is responsible for providing technical assistance to computer users. They answer questions and solve problems related to computer hardware, software, and networking. IT Support Specialists typically work in an office environment, but may also be required to travel to client sites.

Education and Training

Most IT Support Specialist positions require at least an Associate’s degree in computer science or a related field. However, some employers may prefer candidates with a Bachelor’s degree or higher. Additionally, many IT Support Specialist positions require certification from companies such as Microsoft or CompTIA.

Skills

IT Support Specialists must have strong problem-solving skills and be able to think critically. They must also be able to communicate effectively, both verbally and in writing. Additionally, they must be familiar with a variety of computer software and hardware products.

If you are interested in becoming an IT Support Specialist, you should first consider completing a degree program in computer science or a related field. Once you have completed your degree, you should then seek out certification from companies such as Microsoft or CompTIA. Finally, make sure to develop strong problem-solving and communication skills.

Related: IT Support Specialist Resume Example

Related: IT Support Specialist Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

Similar articles