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What does an Inside Sales Representative do?

Learn all about Inside Sales Representative duties, skills and much more. Get expert advice on how to become an Inside Sales Representative.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

An inside sales representative is a professional who works with customers to sell products or services. They are responsible for building relationships with customers and understanding their needs. Inside sales representatives typically work in an office setting and use the telephone and computer to contact customers.

Inside Sales Representative job duties include:

  • Research potential customers and develop a database of qualified leads
  • Contact potential customers through cold calls, emails, or other methods to introduce them to the company’s products or services
  • Answer customer questions about products or services
  • Provide pricing information to customers
  • Negotiate terms of sales with customers
  • Process customer orders
  • Develop and maintain positive relationships with customers
  • Monitor market trends to identify new sales opportunities
  • Keep abreast of new products or services and promotional offers

Inside Sales Representative Job Requirements

An inside sales representative typically needs at least a high school diploma, although some jobs may require postsecondary education, and most jobs will require some on-the-job training. Although not required, certification from the National Association of Sales Professionals or a similar organization may be helpful in getting a job. Previous experience in sales is also often required.

Inside Sales Representative Skills

  • Motivated
  • Driven
  • Persistent
  • Organized
  • Good communicator
  • Fast learner
  • Team player
  • Competitive
  • Money motivated
  • Goal oriented
  • Time management

Related: Top Inside Sales Representative Skills: Definition and Examples

How to become an Inside Sales Representative

The first step to becoming an inside sales representative is research. You need to know what products or services you will be selling, who your target market is, and what the competition is like. Once you have a good understanding of the industry, you can start working on your sales skills.

Some key skills that all inside sales representatives need are the ability to build relationships with customers, excellent communication skills, and the ability to close deals. If you can master these skills, you will be well on your way to success in this career.

One of the best ways to learn how to become an inside sales representative is to shadow or work with someone who is already in this role. This will give you a chance to see firsthand how they interact with customers and close deals. You can also learn a lot by observing their techniques and seeing what works for them.

If you don’t have any personal connections in the industry, there are still plenty of ways to get started in this career. There are many online resources that can teach you the basics of inside sales. Additionally, most companies that hire inside sales representatives will provide training on the specific products or services that they sell.

Once you have the necessary skills and knowledge, the next step is to start applying for jobs. Start by searching online job boards or reaching out to companies directly. When applying for jobs, be sure to highlight your previous experience (if any) and your top skills. If you land an interview, be prepared to sell yourself and show why you would be the best person for the job.

With hard work and dedication, anyone can become an inside sales representative. By researchings the industry and developing your sales skills, you can set yourself up for success in this rewarding career.

Related: Inside Sales Representative Resume Example

Related: Inside Sales Representative Interview Questions (With Example Answers)