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What does an Inside Sales Manager do?

Learn all about Inside Sales Manager duties, skills and much more. Get expert advice on how to become an Inside Sales Manager.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

An Inside Sales Manager is responsible for leading and managing a team of inside sales representatives. The manager is responsible for setting sales goals, developing and implementing sales strategies, and monitoring and evaluating the performance of the team. The manager also works closely with other departments to ensure that the sales team has the resources and support it needs to be successful.

Inside Sales Manager job duties include:

  • Manage and oversee a team of inside sales representatives
  • Train and develop team members on effective sales techniques
  • Monitor team performance and identify areas for improvement
  • Set sales targets and objectives for the team
  • Monitor competitor activity and adjust sales strategies accordingly
  • Generate new leads and business opportunities
  • Develop and maintain relationships with key clients
  • Prepare reports on sales activity and performance
  • Identify trends and recommend changes to improve sales results
  • Stay up-to-date on industry trends and developments

Inside Sales Manager Job Requirements

An Inside Sales Manager is responsible for managing a team of inside sales representatives. They are responsible for ensuring that their team meets sales targets and provides excellent customer service. The Inside Sales Manager should have a minimum of a bachelor's degree in business or a related field. They should also have previous experience managing a sales team and meeting sales targets. Certification in sales management is also beneficial.

Inside Sales Manager Skills

  • Motivating
  • Coaching
  • Training
  • Developing
  • Managing
  • Scheduling
  • Hiring
  • Firing
  • Planning
  • Organizing
  • Controlling

Related: Top Inside Sales Manager Skills: Definition and Examples

How to become an Inside Sales Manager

The role of an inside sales manager is to oversee and coordinate the activities of inside sales representatives. As an inside sales manager, you will be responsible for developing and implementing sales strategies, setting sales targets, and managing budgets. You will also be responsible for motivating and coaching your team of inside sales representatives. If you are looking to become an inside sales manager, here are a few tips to help you get started:

1. Get experience in inside sales: To be an effective inside sales manager, it is important to have experience working in inside sales. This will give you a good understanding of the day-to-day activities and challenges that your team will face.

2. Develop strong leadership skills: As an inside sales manager, you will need to be a strong leader who can motivate and inspire your team. It is also important to be able to effectively communicate your vision and goals to your team.

3. Be organized and detail-oriented: An effective inside sales manager must be organized and detail-oriented in order to manage the various tasks and responsibilities that come with the job.

4. Have a good understanding of technology: In today’s world, technology plays a big role in the success of inside sales teams. As an inside sales manager, you should have a good understanding of various types of technology so that you can effectively manage your team’s use of technology.

5. Be passionate about sales: To be an effective inside sales manager, you need to be passionate about sales and helping your team succeed. This passion will help you stay motivated and focused on achieving your goals.

Related: Inside Sales Manager Resume Example

Related: Inside Sales Manager Interview Questions (With Example Answers)