What does a Travel Agent do?
Published 3 min read
A travel agent helps people plan vacations and other trips. They make travel arrangements for clients, such as booking flights, rental cars, and hotels. Travel agents also give advice on where to go and what to do while on vacation.
Travel Agent job duties include:
- Greeting customers and providing them with assistance
- Determining customer needs and suggesting suitable travel options
- Booking travel accommodations and making other arrangements
- Providing information about local attractions, events, and activities
- Coordinating travel itineraries and reservations
- Handling customer complaints and resolving issues
- Monitoring changes in travel regulations and advisories
- Keeping up to date with industry news and developments
- Selling travel insurance
- Upselling additional products or services
Travel Agent Job Requirements
Most travel agents have a high school diploma or equivalent, although some jobs may require postsecondary education, and most agencies provide some on-the-job training. Agents must be able to use a computer to keep track of reservations and schedules. They also need excellent people skills to deal with customers. Some states have certification requirements for travel agents.
Travel Agent Skills
- Patience
- Communication
- Organization
- Multi-tasking
- Time management
- Research
- Problem solving
- Creativity
- Sales skills
- Customer service
- Attention to detail
Related: Top Travel Agent Skills: Definition and Examples
How to become a Travel Agent
A travel agent is someone who arranges travel for individuals or groups. They book flights, hotels, and transportation, and often act as a tour guide. Travel agents typically have a wide knowledge of destinations and can offer advice on what to see and do once you’re there.
If you’re interested in becoming a travel agent, the first step is to research the industry. There are many different types of travel agents, so it’s important to find the right fit for you. Are you interested in working with a specific type of traveler? Do you want to specialize in a certain destination? Once you know what kind of travel agent you want to be, you can start taking steps to make it happen.
The next step is to get certified. Many travel agent positions require certification from a professional organization like the American Society of Travel Agents (ASTA). Certification shows that you have the skills and knowledge necessary to be a successful travel agent.
Once you’re certified, the next step is to find a job. You can search for open positions online, or contact a local travel agency directly. Many travel agencies have training programs for new agents, so this is a great way to get your foot in the door.
If you’re serious about becoming a travel agent, follow these steps and you’ll be on your way to an exciting new career!
Related: Travel Agent Resume Example
Related: Travel Agent Interview Questions (With Example Answers)