What does a Ticketing Agent do?
Published 3 min read
A ticketing agent is responsible for booking tickets for passengers on behalf of airlines or travel agencies. They typically work in an office environment, but may also be required to work on-site at airports or other travel hubs. Ticketing agents must have excellent customer service skills and knowledge of the airline industry in order to effectively book tickets and resolve any issues that may arise.
Ticketing Agent job duties include:
- Greeting customers and answering questions
- Providing information about flights, schedules, and destinations
- Checking baggage
- Weighing and tagging luggage
- Printing boarding passes and baggage tags
- Resolving customer complaints
- Selling tickets
- Handling money
- Booking reservations
- Answering phones
Ticketing Agent Job Requirements
A ticketing agent is responsible for selling tickets for transportation, entertainment, and events. They may work in an office, call center, or airport. To become a ticketing agent, you need a high school diploma or equivalent. Some employers may require you to have a college degree or experience in customer service. You will also need to complete on-the-job training. After completing training, you will need to pass a certification exam.
Ticketing Agent Skills
- Communication
- Patience
- Organization
- Multi-tasking
- Computer skills
- Typing skills
- Sales skills
- Customer service
- Problem solving
- Attention to detail
- Time management
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How to become a Ticketing Agent
A ticketing agent is responsible for booking tickets for passengers on behalf of airlines or travel agencies. They typically work in an office environment, using a computer to access reservation systems. Ticketing agents must be able to type quickly and accurately, as well as have excellent customer service skills.
To become a ticketing agent, you will need to have a high school diploma or equivalent. Some employers may also require you to have previous experience working in customer service. Once you have the necessary qualifications, you can apply for jobs at airlines or travel agencies.
When applying for a job, be sure to highlight your customer service skills and any previous experience you may have. Once you are hired, you will undergo training on how to use the reservation system. After completing training, you will be ready to start booking tickets for passengers!
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