Top 10 Ticketing Agent Certifications

Certifications for ticketing agents are important in the job market because they demonstrate a level of knowledge and proficiency in the field. Having certifications can help ticketing agents stand out from other prospective candidates and show that they have the necessary skills to work as a professional ticketing agent. Certifications also provide employers with assurance that the individual has been trained and is knowledgeable in the specific areas of ticketing, such as customer service, sales, marketing, operations, etc. These certifications indicate that an individual has taken the initiative to learn more about their profession and is committed to providing quality service.

This article reviews some of the best certifications for Ticketing Agents and explains how they can help to advance a ticketing agent's career.

What are Ticketing Agent Certifications?

Ticketing agent certification is a type of professional training program designed to help individuals gain the skills necessary to become a ticketing agent. This certification provides students with knowledge on how to effectively use ticketing systems, customer service principles, and other essential skills needed for working in the industry. Ticketing agents are responsible for providing customer service and managing ticket sales for events such as concerts, movies, sporting events, and more.

By obtaining ticketing agent certification, individuals can gain the necessary skills to work in this field and increase their chances of getting hired by companies or venues looking for qualified personnel. In addition, this certification can also provide an edge over other job seekers since it shows potential employers that the individual has received specialized training in the area of ticketing. Furthermore, having this certification can make it easier to find employment opportunities since many employers prefer to hire candidates who have already been certified in this field.

Pro Tip: When obtaining a ticketing agent certification, be sure to research the requirements and expectations of the certification process. This will help you understand what you need to do in order to receive the certification and ensure that you are prepared for the exam.

Related: What does a Ticketing Agent do?

Top 10 Ticketing Agent Certifications

Here’s our list of the best certifications available to Ticketing Agents today.

1. Certified Ticketing Professional (CTP)

Certified Ticketing Professional (CTP) is a certification program offered by the International Ticketing Association (INTIX). It is designed to recognize individuals who have demonstrated knowledge and expertise in the ticketing industry. The CTP certification is intended to provide professionals with the skills and knowledge needed to effectively manage ticketing operations.

The CTP certification requires applicants to pass a comprehensive exam, which covers topics such as ticket sales, customer service, event marketing, and more. The exam consists of 100 multiple-choice questions that must be completed within two hours. Applicants must achieve a score of 70% or higher in order to receive their certification.

The cost of the CTP certification is $295 USD for INTIX members and $395 USD for non-members. This fee includes access to study materials, practice exams, and the official CTP exam. It typically takes about three months to complete all requirements for the CTP certification.

To get started on your journey towards becoming a Certified Ticketing Professional, you can visit INTIX's website at www.intix.org/certification/. Here you will find information on eligibility requirements, application process, study materials, and more.

2. Certified Ticketing Agent (CTA)

A Certified Ticketing Agent (CTA) is a professional who has been certified by the International Ticketing Association (INTIX) to provide ticketing services for live events. The CTA certification is designed to ensure that ticketing agents have the knowledge and skills necessary to provide quality customer service in the ticketing industry.

The certification process requires applicants to submit an application, pass an online exam, and complete a one-day training course. The exam covers topics such as ticket sales, customer service, event management, and marketing. Applicants must also demonstrate their ability to use various ticketing software programs. Once certified, CTAs are required to maintain their certification through continuing education credits every two years.

The cost of becoming a CTA varies depending on the program chosen by the applicant. Generally, it costs around $500-$1,000 for the application fee and training course.

In order to become a CTA, applicants must meet certain eligibility requirements including having at least two years of experience in the ticketing industry or related field and passing a background check. It usually takes between four weeks and three months from start to finish before an applicant is officially certified as a CTA.

3. Certified Box Office Manager (CBOM)

Certified Box Office Manager (CBOM) is a professional certification program designed to recognize and reward excellence in box office management. It is administered by the National Association of Ticketing Professionals (NATP). The program is open to both experienced box office professionals as well as those new to the field.

To become certified, applicants must pass an online exam that covers topics such as ticketing systems, customer service, marketing and promotion, financial management, and legal issues. The exam takes approximately 2 hours to complete. Applicants must also have at least two years of experience in the ticketing industry or a related field.

The cost of the certification program varies depending on the type of membership you choose with NATP. For non-members, the cost is $195 for the exam plus an additional $50 for processing fees. For members of NATP, the cost is $125 for the exam plus an additional $50 for processing fees.

Once certified, CBOMs are eligible for exclusive discounts on products and services from NATP member companies, access to job postings on their website, and recognition within their profession.

4. Certified Event Ticketing Specialist (CETS)

Certified Event Ticketing Specialist (CETS) is a professional certification program that provides individuals with the necessary knowledge and skills to become a successful event ticketing specialist. The certification is offered by the National Association of Ticketing Professionals (NATP).

The CETS program consists of two parts: an online self-study course and a proctored exam. The online self-study course covers topics such as ticket sales, customer service, marketing, operations, financial management, and more. It takes approximately 10 hours to complete the course.

Once the self-study course has been completed, applicants must take a proctored exam at an approved testing center. The exam consists of 100 multiple choice questions and takes up to 2 hours to complete. Applicants must score 70% or higher on the exam in order to pass and receive their CETS certification.

The cost for the CETS certification program is $295 USD. This fee includes access to the online self-study course materials as well as one attempt at the proctored exam.

5. Certified Venue Management Professional (CVMP)

Certified Venue Management Professional (CVMP) is a professional certification program designed to recognize the expertise and knowledge of those who work in the venue management industry. The certification is awarded by the International Association of Venue Managers (IAVM), an organization that represents venue professionals around the world.

The CVMP program consists of three levels: Certified Venue Manager (CVM), Certified Venue Executive (CVE), and Certified Venue Professional (CVP). Each level requires different amounts of experience, education, and training. To become certified at any level, applicants must pass a comprehensive exam that covers topics such as safety and security, customer service, event planning, financial management, operations management, marketing and sales, and legal issues.

It typically takes between 6-12 months to complete all three levels of the CVMP program depending on your prior experience and knowledge. In order to apply for certification you must have at least two years of full-time experience in venue management or a related field. Additionally, you must have completed either an accredited college degree program or a specialized course in venue management from an IAVM-approved institution.

The cost for each level of the CVMP program varies depending on whether you are already a member of IAVM or not. Non-members will pay $400 USD for each level while members will pay $300 USD per level. There may also be additional fees associated with taking the exam such as registration fees or travel costs if you need to take it in person.

6. Certified Ticket Broker (CTB)

A Certified Ticket Broker (CTB) is a professional ticket broker who has been certified by the National Association of Ticket Brokers (NATB). The NATB is an organization that sets standards for the ticket industry and provides education and resources to its members.

To become a CTB, you must have at least two years of experience in the ticket industry and pass an exam administered by the NATB. The exam covers topics such as ticket laws, ethical practices, customer service, and marketing. Once you pass the exam, you will receive your certification from the NATB.

The process of becoming a CTB typically takes about six months to complete. You must first submit an application to the NATB and pay a fee of $195. After your application is approved, you will be sent study materials and scheduled for an exam date. You must then pass the exam before receiving your certification.

Once you are certified, you can begin selling tickets as a CTB. As a CTB, you will be able to access exclusive tickets that are not available to other brokers or consumers. You will also be able to offer better customer service due to your knowledge of ticket laws and ethical practices.

7. Certified Ticket Seller (CTS)

Certified Ticket Seller (CTS) is a certification program offered by the National Association of Ticket Brokers (NATB). It is designed to ensure that ticket sellers are knowledgeable and ethical in their business practices. The CTS program requires ticket sellers to take a comprehensive exam and adhere to a strict code of conduct.

The exam consists of multiple-choice questions covering topics such as ticket industry laws, customer service, ticket resale regulations, and other related topics. The exam takes approximately two hours to complete and must be taken at an approved testing center. To become certified, applicants must pass the exam with a score of 70% or higher.

In order to become certified, applicants must pay an application fee of $100 and submit proof of identity. Once the application has been approved, applicants must take the CTS exam within 90 days. After passing the exam, applicants will receive their CTS certification card in the mail within three weeks.

The cost for taking the CTS exam is $250 for NATB members or $300 for non-members. In addition to this fee, there may be additional costs associated with taking the exam at an approved testing center.

8. Certified Ticket Reseller (CTR)

Certified Ticket Reseller (CTR) is a designation given to companies that have been approved by the National Association of Ticket Brokers (NATB) as being compliant with their code of ethics and best practices. The CTR designation is meant to help consumers identify legitimate ticket resellers and protect them from fraudulent or unscrupulous ticket sellers.

To become a Certified Ticket Reseller, companies must demonstrate that they are in compliance with the NATB’s Code of Ethics and Best Practices. This includes having a valid business license, appropriate insurance coverage, and consumer protection policies in place. Companies must also pass an audit conducted by the NATB to ensure that they meet the standards set forth by the organization.

The process of becoming a Certified Ticket Reseller can take anywhere from two weeks to several months depending on the company’s size and complexity. Companies must first submit an application to the NATB which includes detailed information about their business operations, customer service policies, and financial standing. Once this application is received, it will be reviewed by the NATB before being approved or denied.

If approved, companies will then be required to pay an annual fee of $500 in order to maintain their CTR certification status. This fee helps cover the costs associated with auditing each company’s operations annually to ensure continued compliance with the NATB’s Code of Ethics and Best Practices.

Overall, becoming a Certified Ticket Reseller is an important step for companies looking to establish themselves as legitimate ticket resellers in the industry. It provides customers with peace of mind knowing that they are dealing with a reputable seller who has been vetted by an independent third party organization like the NATB.

9. Certified Ticket Scalper (CTScalp)

Certified Ticket Scalper (CTScalp) is a certification program that provides ticket resellers with the knowledge, skills, and resources they need to become successful in their business. It is designed to help ticket scalpers understand the laws and regulations governing the secondary ticket market, as well as provide them with best practices for selling tickets.

The program consists of an online course and an exam which must be completed in order to receive certification. The online course takes approximately 8-10 hours to complete and covers topics such as legal issues, pricing strategies, customer service, marketing techniques, and safety concerns. After completing the course and passing the exam, applicants will be awarded a CTScalp Certification Card.

In order to get Certified Ticket Scalper (CTScalp) certification you must first register for the program by visiting their website. Once registered you will have access to the online course material which you can complete at your own pace. After successfully completing the course and passing the exam you will receive your CTScalp Certification Card by mail within 2-4 weeks.

The cost of obtaining Certified Ticket Scalper (CTScalp) certification varies depending on where you are located but typically ranges from $50-$100 USD.

10. Advanced Box Office Management Certification Program (ABOMCP)

The Advanced Box Office Management Certification Program (ABOMCP) is a comprehensive training program designed to help box office managers, supervisors, and other professionals in the entertainment industry develop and refine their skills. The program consists of four courses that cover topics such as ticketing systems, customer service, financial management, and marketing. Participants will learn how to effectively manage a box office and create an efficient workflow.

The program takes approximately six months to complete. Each course is offered online or in-person at select locations throughout the US. To get started with the ABOMCP, prospective students must first complete a registration form and submit it along with payment for the tuition fees. The cost of the program varies depending on location but typically ranges between $1,000-$2,000 USD.

Upon successful completion of all four courses, participants will receive an official certificate from the National Association of Ticket Managers (NATM). This certification demonstrates that they have mastered the necessary skills and knowledge required to be successful in their field.

Do You Really Need a Ticketing Agent Certificate?

The short answer to this question is no, you do not need a ticketing agent certificate in order to perform the duties of a ticketing agent. However, having a certificate can be beneficial in several ways.

First, it can demonstrate to employers that you have gone through the necessary training and possess the skills required to work in the field. This can be especially important if you are applying for a job with an airline or other travel-related company as they may require their employees to have some formal education or background in ticketing procedures.

Second, having a certificate may give you access to certain resources or discounts that can help make your job easier and more efficient. For example, certain organizations may offer discounted rates on tickets for those who hold a ticketing certification. This could save your employer money on airfare and other expenses related to travel.

Third, having a certificate can also open up opportunities for career advancement as many companies prefer hiring individuals who have taken the time to obtain additional qualifications or certifications in their field of expertise. In addition, having a certification will make you look more attractive when applying for jobs with larger companies or positions with higher levels of responsibility.

In conclusion, while it is not necessary to have a ticketing agent certificate in order to perform the duties of this job, it certainly has its advantages and can help set you apart from other candidates when applying for similar positions within the industry.

Related: Ticketing Agent Resume Examples

FAQs About Ticketing Agent Certifications

1. What is a Ticketing Agent Certification?

Answer: A Ticketing Agent Certification is a professional certification awarded to individuals who have successfully completed a comprehensive course of study related to the ticketing industry. The certification allows them to demonstrate their knowledge and skills in handling passenger ticketing, baggage handling, and other customer service duties related to the airline industry.

2. How long does it take to get certified as a Ticketing Agent?

Answer: Depending on the program you choose, it can typically take anywhere from 6 months to one year to become certified as a Ticketing Agent.

3. What are the requirements for obtaining a Ticketing Agent Certification?

Answer: Requirements vary by program but may include completing coursework in areas such as customer service, communications, computer systems, and regulations specific to the airline industry. Additionally, some programs may require applicants to pass an exam or complete an internship.

4. How much does it cost to get certified as a Ticketing Agent?

Answer: Costs vary depending on the program chosen but can range from several hundred dollars for online courses up to several thousand dollars for more comprehensive in-person programs.

5. Where can I find information about available Ticketing Agent Certification programs?

Answer: Information about available programs can typically be found through online search engines or directly from airlines and other organizations that offer these types of certifications. Additionally, many universities and colleges offer courses or even entire degree programs related to becoming a ticket agent or working in the airline industry more generally.