Article

What does a Relationship Manager do?

Learn all about Relationship Manager duties, skills and much more. Get expert advice on how to become a Relationship Manager.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A relationship manager is responsible for maintaining and developing relationships with customers. They work to understand the needs of the customer and provide solutions that meet those needs. Relationship managers also work to identify new business opportunities and develop strategies to grow the business.

Relationship Manager job duties include:

  • Act as the point of contact and handle customers’ individual needs
  • Build and maintain strong, long-lasting customer relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status

Relationship Manager Job Requirements

A successful relationship manager will have a minimum of a bachelor's degree in business, marketing, or a related field. They will also have experience working in customer service, sales, or another people-oriented field. In addition to these qualifications, relationship managers must be excellent communicators, have strong interpersonal skills, and be able to resolve conflict.

Relationship Manager Skills

  • Communication
  • Listening
  • Empathy
  • Conflict Resolution
  • Negotiation
  • Mediation
  • Problem Solving
  • Organizational
  • Time Management
  • Stress Management
  • Patience

Related: Top Relationship Manager Skills: Definition and Examples

How to become a Relationship Manager

A relationship manager is a professional who helps companies and clients maintain and improve their relationships. There are many different ways to become a relationship manager, but most professionals in this field have a few key qualities that make them successful.

First, relationship managers must be excellent communicators. They need to be able to clearly and effectively communicate with both their clients and their colleagues. They should also be able to listen carefully and understand the needs of both parties.

Second, relationship managers must be good at problem-solving. They should be able to quickly identify problems and find solutions that work for both parties.

Third, relationship managers must be organized and detail-oriented. They need to keep track of deadlines, meetings, and other important details. They should also have a system for managing client information so that they can easily find it when they need it.

Fourth, relationship managers must be able to build trust. They should be honest with their clients and colleagues, and they should always follow through on their promises. If people trust them, they will be more likely to work with them again in the future.

Finally, relationship managers must be passionate about their work. They should enjoy helping others and working to improve relationships. If they are not passionate about their work, it will be difficult for them to succeed in this field.

Related: Relationship Manager Resume Example

Related: Relationship Manager Interview Questions (With Example Answers)